Financial Services - Customer Tax Operations and Reporting - Tax Manager

Will you shape the future or will the future shape you?

The opportunity

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

Our Business Tax Advisory practice gives you the opportunity to focus on U.S. tax information reporting and withholding matters. You will work in a collaborative environment on complex engagements across a variety of financial services sectors. We specialize in helping clients address mission-critical operational tax and customer reporting challenges, with experienced practitioners working across tax and operations to provide advice and support throughout the project lifecycle. You will work closely with colleagues to help clients understand relevant tax rules and implement changes to their operations, processes, and systems. The CTORS team serves clients in the financial services, banking, insurance, and multinational sectors, with engagements that may involve non-resident alien (NRA) withholding and reporting under IRC Sections 1441–1446, cost basis reporting, and other customer tax operations and reporting matters. As you progress within EY and our CTORS tax team, you will become a trusted business advisor to your clients. You will benefit from being led and mentored by nationally recognized tax professionals, including some of the firm’s most senior tax talent.

As a Manager in Customer Tax Operations and Reporting, you will play a pivotal role in supporting financial institutions with regulatory compliance and tax reporting. You’ll gather and verify customer documents in line with Foreign Account Tax Compliance Act (FATCA) and Common Reporting Standards (CRS), update client records, and provide indirect tax reporting services such as WHT, GST, and VAT. Your responsibilities will span local to global regulatory compliance, including entity classification, registration, due diligence, and advisory on economic substance laws. You’ll leverage advanced technology to deliver comprehensive tax reporting services that meet evolving customer-related regulatory requirements. Key responsibilities include:

• Managing the end-to-end process for FATCA and CRS compliance, ensuring accuracy and timeliness.
• Advising clients on regulatory changes and supporting their adherence to economic substance laws.
• Overseeing the delivery of comprehensive tax reporting services, utilizing advanced technology to drive efficiency and compliance.

Your key responsibilities

You will interface daily with superiors, peers, subordinates, and clients on a variety of CTORS projects. This may include interpreting IRS Code and Regulations, drafting technical guidance, performing data analysis, and developing requirements that help clients understand and implement complex tax rules. You may conduct gap analyses of clients’ current policies, procedures, and systems and help document business requirements. You will be part of a team that develops project documentation, including presentations and process flowcharts. You will also have the opportunity to support the development of innovative technology solutions and work with staff located in remote delivery centers.

In this role, you’ll be responsible for managing and delivering one or more processes, solutions, or projects, with a strong focus on quality and effective risk management. You’ll continuously seek process improvements and innovative solutions, drawing on research, analysis, and best practices. You may manage professional employees or supervise others to deliver complex technical initiatives, and you’ll be accountable for performance and results. Your expertise will guide others, and you’ll interpret internal and external issues to recommend quality solutions. You’ll be expected to meet performance objectives and metrics set locally, including client service, quality and risk management, sales and business growth, solution development, and teaming. This is a billable role, leading workstream delivery, tracking deliverable completion and project status, and regularly traveling as needed by external clients. You’ll actively participate in client working sessions, lead workstreams, identify opportunities for additional services, manage engagement economics, and implement resource plans and budgets.

Analytical/Decision Making Responsibilities:

• Develop solutions to complex problems, exercising judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
• Recommend changes to policies and establish procedures that affect your immediate work area and potentially the broader business function.
• Lead the implementation of innovative solutions and continuous process improvements.

Skills and attributes for success

Success in this role requires a blend of technical expertise, business acumen, and leadership skills. You’ll make an impact by effectively managing processes, delivering high-quality solutions, and driving continuous improvement. Additional key skills and attributes include:

• Ability to read and interpret IRS Code, regulations, and instructions
• Strong writing skills for policy and procedure development are essential
• Ability to interface with all facets of the business
• Responsible for the effective management and delivery of one or more processes, solutions, and/or projects, ensuring a focus on quality and effective risk management.
• Applies depth of expertise to guide others and interprets internal/external issues to recommend quality solutions.
• Responsible for continuous process improvement and the identification of innovative solutions through research, analysis, and best practices.
• May manage professional employees or supervise others to deliver complex technical initiatives, with accountability for performance and results.
• Meets performance objectives and metrics set locally (client service, quality and risk management, sales and business growth, solution development, and teaming).

To qualify for the role, you must have

• Bachelor’s degree required (4-year degree)
• Typically, no less than 4 – 6 years relevant tax consulting or tax operational experience.
• Be a licensed attorney or CPA

Ideally, you’ll also have

• Active participation in industry groups such as SIFMA, ABA, IIB
• The ability to understand and implement tax rules
• A demonstrated interest in tax information reporting and withholding work in Chapter 3, Chapter 4 and Chapter 61 or some experience working with these matters
• Experience managing professional employees or supervising others to deliver complex technical initiatives.
• Demonstrated ability to lead workstreams, manage engagement economics, and implement resource plans and budgets.
• Strong analytical and decision-making skills, with a track record of developing solutions to complex problems.
• Experience in a client-facing, billable role with regular travel requirements.

What we look for

We seek individuals who are passionate about delivering high-quality solutions, thrive in dynamic environments, and are committed to continuous improvement. Top performers demonstrate strong leadership, analytical thinking, and the ability to build trusted client relationships. They are adaptable, commercially astute, and excel at managing change and driving outcomes.

Are you ready to shape your future with confidence? Apply today.