Director, EY Assist

Location: New York, Birmingham, Phoenix, Tucson, Rogers, Palo Alto, Sacramento, San Diego, San Francisco, San Jose, Westlake Village, Irvine, Los Angeles, Denver, Stamford, Chicago, Hartford, Hoboken, Orlando, Miami, Jacksonville, Boca Raton, Tallahassee, Tampa, Alpharetta, Indianapolis, Des Moines, Kansas City, Wichita, Salt Lake City, Louisville, New Orleans, Baton Rouge, Baltimore, Boston, Grand Rapids, Detroit, Minneapolis, St Louis, Las Vegas, Iselin, Buffalo, Raleigh, Charlotte, Toledo, Akron, Cincinnati, Columbus, Tulsa, Oklahoma, Portland, Pittsburgh, Philadelphia, Providence, Greenville, Nashville, McLean, Memphis, Chattanooga, Cleveland, Atlanta, Dallas, Houston, San Antonio, Austin, Fort Worth, Richmond, Seattle, Washington, Charleston, Milwaukee

The opportunity

As the Director EY Assist EAP Clinical Team, you will develop and manage the employee assistance and daily life resource and referral services for partners/principals, staff and family members in the US firm. These services are designed to enhance the well-being, job performance and work/life balance of individuals and families. These activities include but are not limited to one-on-one consults with individuals, crisis intervention and response for individuals and teams, working with clinical referrals, clinical assessments, case management and follow up for EY staff and partners. You will drive the EY Assist program marketing and communications, relevant research, as well as professional and public speaking about best practices in workplace mental health. You’ll have the chance to leverage your knowledge and expertise of analytics to assess the evolving needs of the partners and staff of the firm and the ability to drive best-in-class, impactful, innovative, and clinically informed solutions to address the mental health and overall wellbeing of EY’s workforce.

Your key responsibilities

• Selects and manages the EY Assist vendors in the development, implementation and delivery of Employee Assistance Programs (EAP) and daily life resource and referral services for the firm according to vendor performance objectives.
• Responsible for the compliance of services with legal regulations, and consistent with firm goals and culture.
• Remains current regarding research and best practices related to EY Assist service areas, including: childcare and eldercare, parenting, special needs, emotional well-being, discount legal plans, addiction disorders, nutrition and wellness, and employee performance management, among others.
• Possesses a high level of specialized knowledge of work/life and EAP policies, procedures and practices.
• Markets the services of EY Assist internally to the firm to achieve utilization levels that result in a favorable return-on-investment.
• Collaborates with other firm functions/departments on firm wide initiatives, such as change management, performance coaching, soft skills training, crisis management, violence prevention, etc.
• Delivers clinical assessment, referral and follow-up services to individuals and families in the firm to improve job and personal adjustments and provides critical incident stress management to the organization.
• Serves as a national member of the firm’s Crisis Response Team.
• Collaborates with Benefits Team on the design of behavioral health service coverage and delivery.
• Manages and maintains databases, reports, records, trend analyses and survey data to provide business reports, plans, and budget cost analyses for planning purposes. 

• High level of complex, conceptual problem-solving ability, a wide sphere of influence, and a broad-based network are expected.

Skills and attributes for success

• Extensive clinical knowledge and experience must be applied to each human dilemma presented to EY Assist. Must have the ability to respond decisively to emergency situations, deploying the appropriate resources and guidance, often remotely, to those in the immediate location of the emergency. Calm restraint, leadership, and the ability to make good decisions under stress is critical
• Expertise in at least one specialty area of behavioral health practice, such as chemical dependency, post-traumatic stress, eating disorders, gambling, depression, anxiety, etc.
• Ability to communicate effectively, develop positive working relationships with both internal and external resources and clients, proficient interpersonal communication skills,
• Ability to positively and efficiently collaborate with team members and work collaboratively with others at EY to deliver the mission objectives of the firm’s wellbeing and mental health initiatives
• Ability to exercise sound judgment, set and manage evolving priorities, organize, implement, and administer effectively in all areas of accountability, in what is often a very autonomous position in a fast-paced work environment.
• Experience working as an EAP professional is preferred
• Ability to lead a team that initiate ideas that would enhance the EAP firm offerings
• Technological skills in Microsoft suite of services and minimal data analysis knowledge. More advanced technological skills a plus
• Demonstrate of advanced understanding of and adherence to HIPAA privacy requirements and all relevant ethical codes
• Participate in weekend and holiday on call rotation for urgent and emergency situations
• Ability to travel approximately 10% of the time, occasionally with minimal notice, as needed and to work at a local EY office when needed or required (approximately 10%) of the time
• Possess a high level of specialized knowledge of EAP, industrial / organization psychology and well-being, and works independently on non-recurring projects with limited direction
• Adheres to local, state, federal laws for maintaining confidentiality

To qualify you must have

• Advanced degree (MA, MSW, Ph.D.) in social work, psychology, counseling or other related field with relevant mental health experience
• Minimum of 12+ years related experience in a combination of EAP and clinical (mental health, chemical dependency) role.
• State licensure in a mental health discipline (Examples: LPC, LAC, LMSW, LCSW, LAMFT, LMFT, PhD, PsyD)

Ideally, you’ll also have

• State certification in chemical dependency treatment desirable
• CEAP – Certified Employee Assistance Professional desirable
• Experience in the consulting / financial industry
• Experience in human resources
• Certified Threat Assessment Professional
• SHRM training / certification
• Coaching certification

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.