WAM-Senior

Service line – EY - GDS Technology Consulting: L2 Client Services Support – WAM Platform- Senior

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking an experienced Business Analyst with strong expertise in Asset & Wealth management domain who can be responsible for resolving L2 escalated client and platform issues within a JIRA-driven, SLA environment, ensuring accurate resolution and minimal disruption. Act as a key link between L1, operations, and technology teams to deliver high-quality support, seamless coordination, and a consistent client experience.

Your Key Responsibilities

• Ticket Management: Handle and resolve L2 escalations via JIRA within SLA/TAT, maintain clear documentation
• Triage Validation: Review and validate/re-prioritize triaged tickets from L1 based on impact and severity
• Issue Diagnosis & RCA: Analyse complex issues (transactions, portfolio discrepancies, NAV/pricing) and perform root cause analysis
• Platform Analysis: Investigate across Order Management System (OMS), Portfolio Management System (PMS), Customer Relationship Management (CRM), reporting systems, coordinate with tech team for defect fixes
• Data Validation: Reconcile holdings, transactions, NAV, and valuations across front-end and backend systems
• Stakeholder Coordination: Collaborate with L1, Ops, Tech, Product, Compliance for timely resolution
• Risk & Control: Ensure audit readiness, compliance adherence, and issue tracking
• Continuous Improvement: Identify trends, reduce repeat incidents, and enhance SOPs/knowledge base

Skills and attributes for success

Preferred Skills

• Domain - Asset Management
• Technical: JIRA or similar servicing tools
• Professional: Strong problem-solving, ownership, stakeholder management; ability to work in high-volume SLA environments

Good to Have

• Advanced Excel, MS Office, SQL (Intermediate), Visio, BI or similar tools
• CFA/FRM or progress toward certification is a plus.

Soft Skills

• Strong problem solving ability and analytical mindset.
• Excellent communication and stakeholder management.
• Ability to work in a fast paced and dynamic environment.
• High attention to detail and structured approach to documentation.

What we offer you

• High-impact role working closely with PMs, Traders, and Compliance teams.
• Opportunity to shape front-office workflows and contribute to technology transformation.

Our Commitment: As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture: In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We're united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.