Director - Business Consulting PI - FS - CNS - BC - Marketing Sales & Service - Mumbai

Requisition Id : 1609739

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can become. We believe that it’s your career and ‘It’s yours to build’ which means potential here is limitless and we'll provide you with motivating and fulfilling experiences throughout your career to help you on the path to becoming your best professional self.

The opportunity : Director-FS-Business Consulting PI-CNS - BC - Marketing Sales & Service - Mumbai

FS :

Amid comprehensive regulatory change, today’s financial services institutions are focusing on digital transformation, convergence and disruption from an array of non traditional competitors — all while meeting greater demands for trust and transparency.

To address this delicate balance of issues, our proficient team of business strategists, technologists and industry leaders bring fresh thinking and sector knowledge across banking and capital markets, insurance, and wealth and asset management. The results are seamless collaboration, innovative problem solving, breakthrough performance gains and sustainable value creation.

We recruit, train and foster a diverse set of people who give their minds to building the future of financial services. Together, we explore new perspectives with innovative and innovative thinking to deliver exceptional client service and ensure that what we do today, counts for tomorrow.

CNS - BC - Marketing Sales & Service :

EY Consulting is building a better working world by transforming businesses through the power of people, technology and innovation. Our client-centric approach focuses on driving long-term value for our clients by solving their most strategic problems. EY Consulting is made up of three sub-service lines: Business Consulting (including Performance Improvement and Risk Consulting), Technology Consulting and People Advisory Services. 

Business Consulting works with clients to reimagine or transform their business purpose and model; create growth; manage cost and efficiency; respond to market pressures and regulation; and resolve operational challenges. The scope of this team encompasses innovation, strategy and purpose, through deep functional experience in business transformation, finance, supply chain and operations, providing support for the complex and large-scale program and portfolio management.

It has multiple fields of play such as:

Finance Consulting - helps assess and transform our clients' finance function to improve performance and effectiveness. We help organizations implement service and cost improvement initiatives, and embed a performance management process and culture that unites the business around its core objectives.

Business Transformation - a m?ultidisciplinary competency, gathering capabilities in transformation architecture, experience design, business design and transformation execution to problem-solve, design and deliver large scale, multi-year, multi-stakeholder transformation programs.

Supply Chain and Operations - we provide a unique combination of industry-specific, strategic, operational and financial insights, digital technology advances and strategic alliance partners to deliver better outcomes and also help clients effect fundamental change in their operations’ performance to support sales growth, become more cost competitive, minimize risk and ensure operational resilience.

Your key responsibilities

Technical Excellence

Position Summary:

As a Director in the Payments Consulting practice at EY India, you will lead large-scale, complex engagements in the payments domain, working with issuing and banks, payment system operators, fintechs, and regulators. You will drive business development, key account management, thought leadership, solution innovation, and delivery excellence across areas such as real-time payments, card payments, cross-border schemes, digital currencies, payment regulations, and modernization programs. You will also contribute significantly to business development, client relationship management, and talent mentoring within the practice.

Key Responsibilities:

Engagement Delivery & Client Advisory

Lead multi-disciplinary project teams delivering strategy, operating model, risk, and technology transformation programs in the payments ecosystem.
Advise clients on real-time payments, cross-border initiatives (e.g., Nexus, SWIFT), CBDCs, ISO 20022 migration, and regulatory compliance (e.g., RBI guidelines, PFMI).
Implement large scale programs focusing on credit/debit/prepaid card transformation for consumer and commercial clients
Design, assess, and implement payment architectures, including scheme governance, operational resilience, settlement models, and clearing frameworks.
Oversee the delivery of high-quality, on-time, and on-budget consulting engagements, ensuring compliance with EY’s risk and quality standards.

Business Development

Develop go-to-market strategies for EY’s payments offerings in India
Build and manage relationships with key stakeholders in banks, fintechs, schemes, and payment regulators.
Lead proposal development, pitch preparation, and contract negotiations for consulting assignments.
Identify and pursue cross-sell opportunities in adjacent areas such as digital banking, AML/fraud, and fintech regulation.

Thought Leadership & Practice Building

Develop white papers, PoVs, and industry insights on payments innovation, regulatory shifts, and global best practices.
Represent EY in industry forums, working groups (e.g., GFF, PCI, DLAI, etc.), and public policy discussions.
Contribute to the build-out of service offerings and digital accelerators in payments advisory.
Lead and mentor a team of consultants, managers, and senior managers to build internal capability and expertise.

Skills and attributes

To qualify for the role you must have
Qualification

Preferred Qualifications:

MBA, CA, or equivalent advanced degree in Business, Finance, or Technology.
Certifications in payments (e.g., AAP, CPP), Agile/PMO, or ISO 20022 are a plus.
Exposure to international payments frameworks (e.g., BIS/CPMI, SEPA, PSD2, CBDC design principles).

Experience

Required Qualifications:

15+ years of experience in the financial services sector, with 10+ years in payments, including real-time payments, retail/domestic schemes, cross-border systems, or cards.
Demonstrated leadership in consulting or industry roles with banks, central banks, or payment networks (e.g., NPCI, SWIFT, VISA/Mastercard, PayNet, FPS UK, FedNow).
In-depth knowledge of payments regulations, operational frameworks, risk (incl. PFMI), scheme governance, and digital transformation in the payments space.
Prior experience managing large transformation projects, regulatory engagements, or product rollouts.
Proven track record in business development, client relationship management, and leading high-performance teams.

Key Competencies:

Strategic thinking with strong problem-solving and analytical skills
Excellent communication, client management, and stakeholder engagement abilities
Collaborative leadership style with the ability to influence and coach senior stakeholders
Commercial acumen and entrepreneurial mindset
High attention to quality, compliance, and professional ethics

What we look for

People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements. You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions. We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach. 

What we offer

With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete. Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries. As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people. At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.

EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.