Services de soutien technologique sur place / On-Site Technology Support

On-Site Technology Support – Associate

As a member of the Unified Support Services technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work.  Join us and build an exceptional experience for yourself, and a better working world for all.

Cette offre d’emploi est liée à un poste vacant existant au sein de notre organisation.

Technical Responsibilities of an On-Site technician:

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems 
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Conference room support may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• VIP/White Glove support
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have:

• Outstanding customer service skills
• Excellent bilingual (French/English) communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are

Experience Requirements:

• 2+ years of on-site technical support experience, or degree in related discipline

Fortune Best Workplaces for Women
America’s Greatest Workplaces for Diversity 2023 by Newsweek

What we offer you 

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.   

Are you ready to shape your future with confidence? Apply today. 

L’inclusivité est au cœur de qui nous sommes et de la façon dont nous travaillons. Nous avons pris l’engagement de favoriser un environnement au sein duquel les différences sont appréciées, les directives et les pratiques sont équitables, et où nos gens éprouvent un sentiment d’appartenance. Nous saluons la diversité et nous nous engageons à combattre le racisme systémique, à promouvoir l’équité entre les genres et la représentation des femmes à des postes de haute direction, à appuyer les membres de la communauté 2SLGBTQIA+, à promouvoir nos initiatives en matière de neuroinclusion et d’accessibilité, et nous sommes déterminés à donner la parole aux Autochtones (Premières Nations, Inuits et Métis) à l’échelle nationale dans la poursuite de nos efforts de réconciliation. La diversité de nos expériences, de nos habiletés, de nos parcours et des perspectives de nos gens les rend uniques et nous aide à évoluer. Parce que nous croyons que c’est en ayant la liberté d’être fidèles à eux-mêmes au travail que nos gens donneront le meilleur d’eux-mêmes et contribueront à bâtir un monde meilleur.

Apprenez-en davantage sur notre engagement en matière d’inclusivité en cliquant ici : https://www.ey.com/fr_ca/about-us/corporate-responsibility/equity.

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