Learning and Development Coordinator - (20-month contract)

The opportunity

The Talent Development and Learning Team for EY Canada is seeking a personable and proactive individual to help execute our weekly Onboarding Training and coordinate the processes required by our CPA students to become members with their local CPA Body.

Your key responsibilities:

Onboarding Team Support:

• Assists with the coordination and logistics of the Welcome to EY (WTEY) program which takes place every week
• Provides pre/post onboarding support to our new joiners and WTEY presenters
• Assists in the delivery of WTEY, our national onboarding program, to new hires 
• Acts as an Onboarding Champion to welcome our new joiners
• Provide onsite support for the Montreal office to support new joiners on their first day by providing laptops, seat assignments and office tours
  General administrative tasks as required

CPA Program Team Support:

• The CPA Student Program Coordinator is responsible for answering inquiries from CPA students regarding practical experience and educational policies and processes which lead to CPA membership. The CPA Student Program Coordinator's work includes discussions with students, performing transactions, data entry, records management and other practical experience and educational processes. 
• Assist EY’s National CPA team with implementation and communication of major processes including onboarding, registration, practical experience requirements, education requirements, annual dues, and departures;
• Support and coordination of virtual/on-site training events including, identification of class participants, facility location, timing, session counts, physical/virtual class setup (including production technologies i.e. Teams), and general course planning
• Participate in presentations and learning sessions with CPA students on their practical experience and education requirements
  Responsible for onboarding CPA students onto CPA Canada’s Practical Experience Reporting Tool (PERT and PERL)
• Responsible for working with CPA students and their mentors to complete the CPA Student Designation Process, and ensure all necessary forms and documents
• are completed and returned
• Answer routine practical experience and education questions from CPA students and assist with problem solving (chat, email and phone), escalating issues as necessary
• Maintains the appropriate level of CPA practical experience and educational process knowledge, customer satisfaction, and quality metrics. Utilizes all available knowledge sources, procedures and tools;
• Assists in updating practical experience and education procedures and policy documents on the firm sites (i.e. SharePoint);
• Participates in regular status update meetings with the National CPA Team; and
• Helps with special projects as necessary.
• General administrative tasks as required

Skills and attributes for success:

• Excellent interpersonal and teamwork skills; ability to build and maintain trusted relationships
• Strong attention to detail
• Ability to remain efficient and extremely organized while handling a high volume of work; ability to prioritize and execute multiple tasks
• Strong analytical, organizational and project management skills
• Strong communication and listening skills
• Extremely trustworthy and capable of handling highly sensitive and confidential information

What we look for

• Proficient in Excel (filters, vlookups, pivot tables)
• Ability to learn new applications and techniques quickly and effectively (i.e. SharePoint, Qualtrics for surveys, Outlook, Zoom, Teams, etc.)
• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role

Ideally, you’ll also have

• Understanding of the CPA program
• Experience in a Learning and Development

This job posting relates to an existing vacancy within our organization.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.