Customer Services Coordinator

The opportunity 

We are looking for a dynamic person to join our Workplace Service Group (WSG) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. 

Your key responsibilities

You are a resolute professional in facility services who takes pleasure in collaborating with team members. You strive to comprehend and predict client requirements with the aim of surpassing their expectations. Additionally, your primary duties will encompass:

• Diligently track and manage the invoicing process for multiple vendors to ensure accuracy and timely payments.
• Strategically schedule and align professional photo shoots with external photographers and in-house teams.
• Proactively handle maintenance requests, collaborating with property management to ensure swift resolution.
• Assist with the delivery of excellent client support, along with the organization of meeting rooms
• Regularly monitor and replenish office supplies to maintain full stock levels.
• Uphold the highest standards of cleanliness and create an inviting atmosphere in meeting spaces.
• Vigilantly identify and report any inconsistencies in office furnishings to ESS leadership.
• Produce comprehensive reports for management to facilitate informed decision-making.
• Contribute to the workplace services team by adeptly handling administrative tasks, including mail services, print requests, and distribution.
• Assist the Catering team with the meticulous setup and breakdown of catering arrangements for meetings and events
• Offer flexible support for Reception duties, ensuring seamless front desk operations as required.

Skills and attributes for success

• Experience in providing exceptional customer service
• Strong analytical and logical skills
• Develop and maintain relationships to efficiently leverage expertise
• A commitment to fostering a strong team culture to ensure success
• Establish and maintain relationships to effectively leverage our skills
• Sound judgement regarding confidential and sensitive matters
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
• This role involves interaction with clients operating nationally and globally where fluency in French and English is required. Bilingualism in both French and English is therefore a requirement of this role

To qualify for the role, you must have

• Post-secondary education and/or relevant experience  
• Professional services firm experience
• Facilities experience
• Work schedule of from Monday to Friday, 10:00 am to 7:00 pm

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Diversity and Inclusion at EY 

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.