Experience Management Senior Associate - EY Global Delivery services

Experience Management – Senior Associate

In Experience Management we support the business in order to identify the right person, at the right time, in the right place to ensure our people, teams and clients are successful.  In this position you will be responsible to match resource needs with availability, while taking into consideration skills required, personal preferences of individuals, and the overall engagement risk. This entails coordination with other experience managers and client service leaders to balance workloads and address staffing needs as required
The opportunity  

As a part of a team, you will act as a Resource Management Manager who provide consistent, high quality services to key individual stakeholders
Your key responsibilities  
•    Work as subject matter expert on resource management concepts and scheduling tools for the assigned industry/sector teams   
•    Proactively identify staffing challenges and provide customized scheduling solutions 
•    Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.   
•    Ensure resource schedules are timely and accurately updated on the scheduling tools  
•    Optimize resource utilization through effective scheduling strategies
•    Supervise and review the execution of resource management and deployment procedures carried out by EM Associates 
•    Training and development of EM Associates   
•    Identifying and prioritizing opportunities for process improvement/re-engineering   
•    Develop a strong business continuity framework for self and team
•    Develop strong working relationships with client servers as well as with experience management/resource management teams onshore.  

To qualify for the role, you must have  

•    Graduates with 3-6 years of post-qualification experience, preferably on resource   
management, scheduling, staffing concepts or project management.
•    Advance English level
•    Advance working knowledge of Excel

Skills and attributes for success  
The role requires someone who can manage a number of concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills.

•    Quick decision-making ability to accommodate real time staffing changes/requests.   
•    Strong execution skills with focus on meeting timelines and delivering highest quality service.  
•    Attention to detail 
•    Excellent verbal and written communication skills.   
•    Excellent teaming and interpersonal skills.   
•    Strong time management and analytical skills.   
•    Stakeholder/client management experience.   
•    At least 1 year of experience in supervising a team will be preferred.   
•    Positive attitude and ability to excel under tight timelines.   
•    Ability to identify staffing challenges and provide proactive solutions.  

What we Offer  
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.   
•    Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.   
•    Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.   
•    Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.   
•    Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

About EY  

EY | Building a better working world  
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.   
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through  
assurance and help clients grow, transform and operate.   
   
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.  

The exceptional EY experience. It’s yours to build.