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.NET Support Engineer

Location:  Melbourne
Other locations:  Anywhere in Country
Salary: Competitive
Date:  2 Nov 2024

Job description

Requisition ID:  1541231

 

 

 

Could the skills you build here unlock doors anywhere? 

At EY we believe that whoever you are, your uniqueness helps us stand apart. 

We bring together extraordinary people, like you, to build a better working world.

 

 

The opportunity 

Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. Technology is changing the world, and we’re at the centre of it all. With a team list that reads like a who's who in tech, and a highly disruptive business model, we’re advancing the art of team collaboration. Driven by honest values, an amazing culture, we’re out to unleash the potential of every team.  

This particular long-term engagement is an industry leading program of work, whereby you will support and develop web applications that will positively impact the experience of millions of Australians. Being a high-profile client and program of work, you will gain exposure to a bespoke design system, whilst collaborating with exceptional technologists.

 

Your key responsibilities 

We’re looking for a Technical Support Engineer, required to support web applications and infrastructure for clients across Australia. This role would suit someone who has had developer experience and has had some exposure to cloud infrastructure looking to further their career in the infrastructure field as a cloud architect or in a DevOps role.

 

  • Resolve client requests in a timely manner based on agreed delivery dates
  • Maintain quality support documentation
  • Monitor client requests (Email, ITSM Tickets, Phone calls)
  • Support Service Delivery Manager’s to create monthly operational reports as required
  • Escalate any operational issues needing attention to SDM’s, Senior Staff or Head of Managed Services
  • Prepare for client meetings, including review and knowledge of current and backlog tickets
  • You will also be involved in incident management, be available for “on call duties” for up to 2 weeks per month.
  • Conduct investigations into incidents to ensure they are not repeated
  • Maintain accurate and up-to-date technical documentation and processes of client platforms
  • Assist in the preparation of new proposals or pitch decks for prospective clients

 

Core skills that you will bring to EY:

  • .Net framework/core development experience, understands or can debug front end code
  • CMS experience such as Sitecore, Kentico, Sitefinity, Umbraco etc.
  • Ability to administer cloud infrastructure such as Ms Azure or AWS is a bonus
  • It will also be great if you have experience in SQL/NoSQL database, Terraform, DevOps practices, SSL, GIT, ITIL knowledge or Certification.

 

 

What we can offer you

Acknowledgement of Country

 

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation

 

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

 

EY | Building a better working world 

 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.

Apply now »