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ServiceNow Senior Consultant

Location:  Melbourne
Other locations:  Anywhere in Country
Salary: Competitive
Date:  26-May-2022

Job description

Requisition ID:  561422

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 



The Opportunity

We’re seeking a Senior ServiceNow Consultant, who’s an encouraging team player, is passionate about the ServiceNow platform and has a knack for producing an excellent customer experiences and designing highly supportable solutions. 

Here at EY you’ll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office. With an innovative and adaptable team, driven by honest values and an amazing, supportive culture, we’re out to unleash the power and potential of ServiceNow for every client we work with. We’re looking for people like you who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.

Your key responsibilities:

  • Defining technical scope and providing technical advisory services to assist clients implementing ServiceNow programs of work
  • Understanding client requirements and translating them into workable system solutions, creating product architecture design documentation and ServiceNow roadmaps
  • Responding to pursuits, to help organisations realise their full ServiceNow potential and its true business value. 
  • Creating and maintaining Platform / Product Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements
  • Demonstrating product and technical leadership on ServiceNow engagements
  • Working with a team of technical and functional analysts, solution architects and delivery managers to deliver incredible ServiceNow solutions for clients. 

Skills and attributes for success

To qualify for the role you must have:

  • An ability to define at an architectural and design level of detail, technical solutions aligned with client business problems
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC; well versed in CSDM 3.0 framework and an understanding of popular coding languages.
  • Expertise in at least 2 of the ServiceNow product lines preferably in IRM (GRC & SecOps), HR, SPM and/or any of the ITx product lines
  • Ability to develop and/or configure the core applications within the product line in alignment with ServiceNow leading practices.
  • Experience and a good understanding of the ServiceNow platform features and licensing 
  • Demonstrated project management experience in leading implementation project teams to delivery in an agile environment, defining project plan, tasks, sprint plans, resource plans with burn down chart etc.
  • A keen eye for detail with strong problem-solving skills and an ability to think outside the box
  • The ability to build strong and credible relationships with business and technical stakeholders at all levels of the business
  • The ability to self-manage and develop skills independently while contributing to the capability set of the broader team.

Ideally, you’ll also have:

  • ServiceNow CSA / CAD / CIS certifications
  • Consulting Experience 
  • Agile Delivery Experience, preferably with Scrum Master Certification
  • Australian Citizenship


EY | Building a better working world 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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