Senior Manager - ServiceNow - Technology Consulting - Financial Services

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We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

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Senior Manager - ServiceNow - Technology Consulting - Financial Services

The opportunity

As a Senior Manager, you will lead the team to manage the design, development, and deployment of ServiceNow solutions. Your expertise will ensure alignment between business needs and technical requirements while optimizing performance and scalability within the ServiceNow environment.

Your key responsibilities

• Implement GRC/HRSD/ITSM/ITOM for Tier-1 clients within the Financial Services industry.
• Experience with Web Services technologies such as SOAP & REST desired.
• Manage and enhance ServiceNow solutions.
• Design innovative technology transformation programs, including utilising Generative AI capabilities.
• Align technology services with business objectives.
• Be the trusted technical advisor to our clients.
• Mentor and guide junior team members.

We believe this is a wonderful opportunity for someone with a passion for technology and a desire to make a difference. If you know anyone who might be interested, or if you have any questions, please don't hesitate to reach out. 

What we look for 

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Over 10 years of industry experience, including team leadership and business development.
• Implementation experience across a combination of modules: ITSM, ITAM, CSM, HRSD, ITOM , SPM, Secops, IRM, FSM, Virtual Agent.
• Proficiency in programming languages such as JavaScript, CSS, bootstrap and XML.
• Solid grasp of ITIL and or Risk Management processes.
• ServiceNow Implementation certifications such as the CTA, Module specific CIS.
• Exceptional problem-solving skills and strong communication abilities.
• Bachelor's degree in Computer Science or related fields.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment 
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits    
• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous 

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. 

Are you ready to shape your future with confidence? Apply today.

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Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. 

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