Market Research Telephone Interviewer - Melbourne

If we inspire you to do the work you love, will you still call it work?

At EY we believe that whoever you are, your uniqueness helps us stand apart.  

We bring together extraordinary people, like you, to build a better working world. 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Who we are: 

EY Sweeney is a fully integrated part of the EY Advisory business, offering research and strategy planning services to a wide range of businesses across Australia. Being a major actor in the market research industry we have client-centric, outcome-driven approach. 

Our call centre provides advice to our clients based on information collected from our telephone surveys.

Your key responsibilities: 

This is a casual Market Research telephone interviewer role and requires a high level of customer relations, data entry and written and verbal communications skills. Applicants with attention to detail, ability to keep up-to-date with changes and developments and maintaining a professional attitude in a fast paced environment will be highly considered for the role.

• Weekday (9:00 AM to 4:30 PM) 
• Weeknights (5:00 PM to 8:30 PM)

As part of the EY Sweeney team, you will be expected to consistently deliver high quality data and strive to achieve assigned quotas during your shift. Our team prides itself on working collaboratively and encouraging regular open communication between teams.

Skills and attributtes for success

To be considered for this position you will have:  

• Exceptional Written and Verbal communication skills.
• A polite & professional telephone manner, excellent communication skills with respondents, stakeholders, and the greater EY Sweeney team.
• Demonstrated fluency in spoken and written English - excellent grammar, punctuation and spelling is required.
• Ability to understand and follow correct procedures with minimal errors.
• Ability to learn on the job as well as embrace ongoing training and development.
• A strong interest in the data collection process and adherence to data integrity.
• Eligible to work in Australia (International students/WHV holders welcome).
• Punctual, respectful and professional presentation at all times.
• Proven understanding of the standards relating to quality data in market research (accuracy, consistency and integrity).
• Experience in market research will be highly regarded but not essential.

What we can offer you: 

• Paid full training under ISO 20252.
• Flexible working arrangements.
• The opportunity to work with one of the largest professional firms in the world, which holds an excellent global reputation for company culture through ‘building a better working world.
• The hourly rate commences at $30.04. The rate increases to $33.60 after 50 hours of work (unless you have already obtained these hours with a previous Market Research employer)

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging. 

If you have relevant experience as outlined above, and you are interested in learning more about how we support our people to build exceptional careers, then we encourage you to express your interest by applying below.

• Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment 
• Discover how, when and where you can work at www.ey.com/au/flexibility 
• Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness 

Acknowledgement of Country 

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation. 

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.  

 
At EY we take inclusivity seriously, and we’re committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

EY | Building a better working world 
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  
 
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  
 
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.