Manager - ServiceNow - Technology Consulting - Financial Services

If we inspire you to do the work you love, will you still call it work?  

At EY we believe that whoever you are, your uniqueness helps us stand apart. 

We bring together extraordinary people, like you, to build a better working world.

Are you ready to be at the forefront of technological transformation? Join our dynamic team as a ServiceNow Solutions Architect and help us maximize the potential of teams throughout Australia!

We are committed to modernizing operations and enhancing efficiency through comprehensive technology solutions. Our ServiceNow Platforms team focuses on upgrading outdated enterprise applications across various domains, including finance, supply chain, customer service, human resources, and risk management.

What’s in it for you?   

As a Manager, you will guide the team in the design, development, and deployment of ServiceNow solutions for our clients in the Financial Services industry. Your expertise will ensure that we align business needs with technical requirements while optimizing performance and scalability within the ServiceNow environment.

Your key responsibilities will include, but won't be limited to: 

• Implement GRC/HRSD/ITSM/ITOM for Tier-1 clients within the Financial Services industry.
• Manage and enhance ServiceNow solutions.
• Design innovative technology transformation programs, including utilising Generative AI capabilities.
• Align technology services with business objectives.
• Be the trusted technical advisor to our clients.
• Mentor and guide junior team members.

We believe this is a wonderful opportunity for someone with a passion for technology and a desire to make a difference. If you know anyone who might be interested, or if you have any questions, please don't hesitate to reach out. 

What we’re looking for 

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Over 7 years of industry experience, including team leadership in Consulting or similar environment.
• Implementation experience across a combination of modules: ITSM, ITAM, CSM, HRSD, ITOM , SPM, Secops, IRM, FSM, Virtual Agent.
• Hands on experience with development and maintenance of integrations with 3rd Party tools using (web services, REST, SOAP, email, MID Servers etc).
• Proficiency in programming languages such as JavaScript, CSS, Jelly, JSON, Angular, XHTML, and XML.
• Knowledge of security and risk frameworks (e.g., NIST Cybersecurity Framework, ISO 27001, ISO 31000, NIST 800-53, NIST 800-30, and/or PCI).
• Solid grasp of ITIL processes.
• ServiceNow Implementation certifications, such as CTA, module specific CIS.
• Exceptional problem-solving skills and strong communication abilities.
• A Bachelor's degree in Computer Science or related fields.
• An understanding of how the ServiceNow Virtual Agent functionality works on the Portal.
• Experience with database design schemas and data modelling.
• A fundamental understanding of key technologies relevant to ServiceNow integration solutions, including SSO, SAML, SSL, SOAP/REST Web Services, LDAP, JDBC/ODBC.
• Strong problem-solving, debugging, and testing skills, along with an aptitude for learning new technologies.

What we can offer you 

• Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment 

• Discover how, when and where you can work at www.ey.com/au/flexibility 

• Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness 

• Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at www.ey.com/au/benefits  

Acknowledgement of Country 

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation 

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.  

  
Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging— where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. 

The exceptional EY experience. It’s yours to build. 

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EY | Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.