Lead .Net Support Engineer - Team Leader

Lead .Net Support Engineer - Team Leader

The opportunity

As our Technical Support Engineer, you will lead a small .Net Support team. This would include leading incident reviews, driving improvements, implementing new technology, and supporting team members’ wellbeing, development, and scheduling. Additionally, you oversee ticket management by monitoring and allocating tickets and coordinating key operational activities like leave requests and weekly catchups.

In addition to leading the team you will also be required to support web applications and some cloud infrastructure for clients across Australia. This role would suit someone who has had some developer experience and looking to further their career in the software development field as a senior .Net Developer.

This is a hybrid position based in Naarm – Melbourne.

Your key responsibilities

• Lead and mentor a small .NET Support team, fostering a collaborative and supportive environment.
• Resolve client requests in a timely manner based on agreed delivery dates
• Monitor client requests (Email, ITSM Tickets, Phone calls)
• Conduct investigations into incidents to ensure they are not repeated
• Support Service Delivery Manager’s to create monthly operational reports as required
• Escalate any operational issues needing attention to SDM’s, Senior Staff or the Lead - Application Management Services
• Prepare for client meetings, including review and knowledge of current and backlog tickets
• You will also be involved in incident management, be available for “on call duties” for up to 2 weeks per month.
• Maintain accurate and up-to-date technical documentation and processes of client platforms
• Assist in the preparation of new proposals or pitch decks for prospective clients

Skills and attributes for success

• Proficiency in .NET Framework / .NET Core, with a solid understanding of C# and the .NET ecosystem.
• Experience with ASP.NET MVC / Web API for building and maintaining web applications and APIs.
• Basic front-end skills in HTML, CSS, and JavaScript for CMS template customization.
• Ability to write and understand SQL queries, stored procedures, and database structures.
• Familiarity with CMS platforms such as Sitecore, Kentico, Sitefinity, or Umbraco.
• Experience with version control systems like Git and tools such as GitHub or Azure DevOps.
• Knowledge of ITIL principles or certification, along with a background in DevOps.

What we offer you

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy. 

• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits     

• Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence? Apply today. 

EY | Building a better working world 

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. 

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