Facilitator & Booking Coordinator

Facilitator and Booking Coordinator, Primary and Secondary Schools, Community Impact (Part Time) Melbourne

The Opportunity

Our Community Impact Team is on the lookout for an experience In-school Program Facilitator / Bookings Coordinator for the various school-based programs we implement in partnership with our clients.

This role is based in Melbourne and is offered on a part time basis, 30 hours per week over 5 days, for an initial fixed-term period – until 20th December, 2026.

The Community Impact team design, develop, implement, and evaluate large-scale behaviour change, education and community programs on behalf of both corporations and governments, with an outcome to create a social benefit in society.

This exciting role is focused on the delivery of interactive classroom incursions as well as lead generation, booking administration, customer service and relationship building to drive school participation in the program. Key program topics include financial capability and cyber safety for secondary and primary school students, and are aimed at equipping young people with basic money management skills and financial knowledge and the skills to thrive online.

In addition to driving impact in the classroom, the role will have regular interaction with customers through various channels such as telephone, email, and CRM booking software therefore demands someone with a keen eye for detail, exceptional communication abilities, and a genuine enthusiasm to provide the best service to our clients and customers.

Your key responsibilities

• Deliver high quality and engaging face to face incursion workshops to upper primary and secondary school-aged students across the greater Melbourne area and regional/interstate locations throughout the year (approximately 2-3 weeks of travel per term).  
• Deliver virtual workshops to upper primary and secondary school-aged students.
• Collect feedback from teachers and students via digital surveys and other methods.
• Conduct direct outreach through phone calls and email to drive bookings for the program in line with key performance indicators (KPIs).
• Administer program bookings in line with established protocols and using proprietary CRM systems and bookings tools.
• Ensure data accuracy and integrity through CRM data audits and logging CRM issues.
• Provide excellent customer service, including handling queries, maintaining brand representation in all communications, and cultivate positive relationships with schools and internal teams.
• Act as an outstanding brand ambassador for our client  

In-school facilitation will typically take place within a 60km radius or up to a maximum of 1.5 hours drive of Melbourne, plus regular interstate/regional delivery therefore travel is a requirement of this position. The successful candidate will hold a valid driver’s license and have access to their own car with compulsory third-party insurance (mileage/travel reimbursement are provided)  

Skills and attributes for Success

• Previous experience in presenting, teaching, educating or performing; ideally to school-aged audiences is essential.
• Must be able to quickly learn and retain content for presentations 
• Experience telephone-based sales and/or customer service.
• Experience using a digital bookings systems or similar software for recording service records.
• Data Entry experience and proficient in Microsoft Office products (Word, Excel, PowerPoint)
• As a Facilitator, you must hold or be eligible to obtain a valid and current Working with Children Check.

Ideally, you’ll also have the skills and attributes below but don’t worry if you don’t tick all the boxes. 

We’re interested in your aptitude, attitude and willingness to learn.  

• The ability to adapt to changing environment and be comfortable addressing problems
• High attention to detail
• Confident team player who can negotiate, multi-task and influence others
• Exceptional interpersonal and communication skills
• A self-motivated attitude, with the ability to work independently and remotely
• Exceptional time management skills, able to work under pressure and prioritise competing demands

Whilst there is flexibility with the start date, we encourage you to apply as soon as possible.

What we can offer you 

At EY, we’ll fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. 

• Career development: At EY, your career is yours to shape! We’ll develop you with future-focused skills and equip you with world-class experiences ey.com/au/careerdevelopment
• Flexible work arrangements: Our flexible work policies empower you to balance your professional and personal life, fostering a culture of trust and autonomy.
• A comprehensive benefits package: From a yearly wellness incentive, to access to additional 8 weeks of flex leave per year, and family-friendly policies, including 26 weeks of gender-neutral paid parental leave, we cater to your diverse needs to help you thrive both personally and professionally www.ey.com/au/benefits     

Acknowledgement of Country 

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders — past, present, and emerging. Find out more about our vision for reconciliation at ey.com/en_au/careers/indigenous 

Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at contactrecruitment@au.ey.com or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. 

Are you ready to shape your future with confidence? Apply today.

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Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. 

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