Government and Public Sector - Systems/Desktop Engineer

From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

The opportunity

The Ernst & Young (EY) Government & Public Sector (GPS) Digital practice is helping organizations solve complex problems through purpose-led transformation. To achieve this mission, a diverse and talented team from around the globe are creating innovative digital experiences that help our clients succeed and thrive.

Our US GPS digital practice combines an understanding of the public sector’s diverse mission needs with private sector leading practices.

You will join a talented group of professionals who are advising U.S. federal agencies with digital strategy, customer experience, process improvement, technology effectiveness, digital architecture, program integration, audit readiness and financial management, to name only a few. As a member of our GPS Digital team, you will help our clients envision, design and implement a range of high-impact digital solutions and services involving mobile technologies, customer experience, analytics, content management, cloud technologies and other services. In addition, you will work with a global team of digital practitioners on innovative technologies and help bring those solutions to market with our customers.

Your key responsibilities

As a senior supporting digital practice engagements, you will be responsible for supporting your team members with developing the customer experience, business requirements and strategy, work effectively as a team member; provide all necessary support to your peers and leadership, and be able to communicate and update team members on progress. In addition, you will be responsible for the following:

• Develop customer experience and user interaction for digital projects, including experience maps and personas, information architecture, taxonomy and other deliverables
• Develop wireframes and mock-ups for web and mobile experiences
• Define the features and requirements for digital products, including web applications, mobile solutions, social and other digital platforms
• Develop project plans, briefings and other required artifacts for engagements as required
• Develop capability briefings and various work products/marketing pieces for digital to support a growing internal center of excellence and community of practice
• Support business development activities for digital opportunities, including capture management, client presentations and proposal support

In addition to your client responsibilities, you will also be expected to fulfil senior-level responsibilities within the firm. EY senior support people-related initiatives, including recruiting events and interview nights. Senior are also expected to support and participate in internal, firm activities, including training programs and courses in order to stay current on training requirements and continuously improve technical skills. Lastly, you will be expected to understand and follow all workplace policies and procedures, including all applicable Independence policies.

Skills and attributes for success

You will ideally have previous exposure to technology consulting, and a keen interest in advising the US government and Public sector. You should have strong communication skills, and business and technology acumen, and have a passion for delivering value to our clients.

To qualify for the role you must have

• Bachelor’s degree or equivalent
• Must be able to obtain and maintain a secret clearance or higher, which will be driven by the engagement requirement
• 2+ years of experience in one of the following areas:
  • Emerging Technology – Including but not limited to Blockchain, Robotics Process Automation, Virtual Reality, Augmented Reality, Artificial Intelligence, and Machine Learning, etc.
  • Digital / User Experience – Digital Strategy, Digital Marketing, IT Transformations, UX Design, SharePoint, Digital Product & Project Management, Prototyping, User Experience Design, etc.
  • Cloud Technology – Journey-to-Cloud, Cloud Strategy, Customer Relationship Management (CRM), Information Architecture, etc.

Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client, EY and/or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office.  In certain circumstances, travel may be required beyond your work location based on client and project needs. Candidates should be willing to travel on average 25% to 30% or more in a hybrid environment.

Ideally, you’ll also have

• Visual design experience preferred, including user interface development for Web and mobile experiences
• Experience in user centered design practices and principles, including research & testing, information architecture, prototyping, taxonomy and other areas
• Experience in agile scrum methodology and management tools (e.g., JIRA, VersionOne, etc.)
• Experience executing project plans on large, complex engagements from analysis through implementation
• Expertise in developing written and visual communication products
• Excellent written and oral communication skills
• Knowledge of Adobe creative suite as well as prototyping software
• Knowledge of major digital trends and platforms
• Knowledge of modern web and mobile architecture
• Ability to collaborate with clients and identify engagement follow-on opportunities

What we look for

Strong team work, work ethic, commitment to continuous improvement and a relentless commitment to EY values.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.