Government and Public Sector - Systems/Desktop Engineer 1

From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, state, local and education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

The opportunity

Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector’s diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders.

Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?

Your key responsibilities

We’ll look to you to interact directly with the serving as the first point of contact for stakeholders seeking technical support and assistance. This role requires a customer-focused mindset, strong problem-solving skills, and the ability to troubleshoot and resolve issues. As a Helpdesk professional, you will play a key part in ensuring seamless operations by delivering efficient and effective technical solutions while maintaining a high standard of customer service. This position is ideal for individuals who thrive in fast-paced environments and enjoy providing practical solutions to technical challenges.

We’re looking for you to act as a role model for EY’s core values and maintain and expand client relationships through the delivery of high-quality work.

This role will provide dedicated support to the government by performing the following activities:

• Provide technical, on camera real-time help desk support to customers using the Supervised Remote Identity Proofing (SRIP) kiosks
• Guide customers through the enrollment process of capturing a photograph, scanning acceptable identity source documents and the capturing of fingerprints
• Troubleshoot, document and report issues with the kiosk, including connectivity or other user problems

To qualify for the role, you must have

• Bachelors degree
• Ability to work in a high-demand, fast-paced environment
• Excellent verbal, interpersonal, and written communications skills, and the ability to present a polished, professional, and diplomatic image to clients
• Team oriented individual who can work with multiple sizes of groups, as well as a diverse group of individuals
• Willingness to work until the job is done– and commitment to the mission
• Strong attention to detail and organization skills
• Strong analytical and interpersonal skill
• Ability to work at every level of the organization, from team members to top level executives

Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client, EY and/or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office. In certain circumstances, travel may be required beyond your work location based on client and project needs. Candidates should be willing to travel on average 25% to 30% or more in a hybrid environment.

Ideally, you’ll also have

• Ability to obtain and maintain a Secret Clearance or higher, which will be driven by the engagement requirements

What we look for

We’re interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you’ll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you’re serious about consulting and ready to take on some of our clients’ most complex issues, this role is for you.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.