Government and Public Sector - Senior Microsoft Systems Engineer

From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

The opportunity 

Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector’s diverse needs, focused on delivering improved public services, with private sector leading practices. We respond to our client’s issues by bringing together highly skilled professionals across Advisory, Assurance, Tax and Transaction Advisory services. This integrated approach facilitates multidimensional support and flexibility to meet our clients changing needs. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders. Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?

Your key responsibilities 

We’ll look to you to interact directly with the customer, stakeholders, and subject matter resources to coordinate, validate and socialize in one or more areas of technology transformation. Your responsibilities will also include to manage, assess, and implement changes to the related deliverables. You can expect to help our clients with technology-enabled transformation to achieve their business objectives.

In return, you can expect to learn leading practices in technology transformation and delivery and be exposed to a wide variety of business issues solved using technology. We’re also looking for you to act as a role model for EY’s core values and maintain and expand client relationships through the delivery of high-quality work.

Additionally, you will be responsible for leveraging performance management, reporting, and visualization knowledge to develop and monitor BPS Service Center metrics and performance management at the direction of the government. Provide dedicated support to the government by performing the following activities

• Provide IT support for day-to-day operations, infrastructure, and configuration management of client and server based applications.
• Act as an escalation point for complex technical issues related to enterprise applications and their integrations with Active Directory, Certificate Authority, and related Microsoft Enterprise components such as Azure and Entra AD.
• Azure experience required to support  effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software and related IT infrastructure, focusing mainly on the Azure tenant.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Reinforce engineering standards and guide team activity related to monitoring and tuning system performance, service documentation, ongoing system updates and security patching.
• Conduct routine vulnerability analysis and develop controls/mitigations to preserve and enhance information security posture of Active Directory managed systems.
• Develop and maintain comprehensive documentation and technical specifications to IT staff for planning and implementing new or upgraded IT infrastructure.
• Support continuity planning and readiness via regular backup operations and implementation of appropriate processes for data protection, disaster recovery, and failover procedures.
• Lead team efforts for capacity, storage planning, and overall performance of team assigned assets.

Skills and attributes for Success 

• Strong leadership skills and excellent oral and written communication skills
• Stakeholder management, data modeling and knowledge of IT
• Ability to analyze large amounts of data and other business processes to form ideas and fix problems
• Ability to communicate ideas in an expressive way that is easy for the receiver to understand
• Experience coming up with solutions to an organization’s problems
• Ability to research new processes and software to present results that are effective
• Ability to establish, maintain and strengthen internal and external relationships
• Ability to create innovative insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership
• Anticipate and identify risks, and escalate any issues as appropriate
• Develop people through effectively supervising, coaching, and mentoring staff; help create a positive learning culture
• Conduct performance reviews and contribute to performance feedback for staff

To qualify for the role, you must have

• Bachelors degree
• 10 years relevant experience
• Ability to provide technical leadership in a high-demand, fast-paced collaborative environment.
• Experience with work planning and execution utilizing Agile processes (SCRUM, Kanban).
• Experience with scripting languages such as PowerShell, Python, Bourne Shell as applied in streamlining systems administration tasks.
• Detailed knowledge of Active Directory, group policy creation, Certificate Authority, in support of end user computing.
• 10+ years of Windows, Linux and Network experience. Azure Cloud experience is a plus.
• Understanding of Public Key Infrastructure.
• Mastery of Active Directory Deployment, Configuration, Object management, Group Policy management, and security hardening practices.
• Strong troubleshooting and problem-solving skills.
• Team oriented, can work with many layers and sizes of groups and or departments, as well as a diverse group of individuals.
• Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to clients.
• Ability to work productively with diverse stakeholders such as Business Owners, peers, and colleagues within the enterprise.
• Willingness to “work until the job is done” – and a commitment to the mission.
• Strong attention to detail and organization skills.
• Proficient in windows-based productivity software including Word, Excel, Power Point, MS Project, and Visio.
• High level of proficiency in data analysis and Microsoft Office applications (Power BI, Power Apps, SharePoint, Word, Excel, and Power Point).
• Experience developing visualizations and presentations in support of major initiatives.

Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client, EY and/or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office.  In certain circumstances, travel may be required beyond your work location based on client and project needs. Candidates should be willing to travel on average 25% to 30% or more in a hybrid environment.

Ideally, you’ll also have

• Secret Clearance or higher

What we look for 

We’re interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you’ll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you’re serious about consulting and ready to take on some of our clients’ most complex issues, this role is for you.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.