Government and Public Sector - Knowledge Manager

From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting services to help our Federal, State and local clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

The opportunity 

Ernst & Young (EY) US Government and Public Sector (GPS) practice is a robust and emerging practice with tremendous potential for growth - and we are prepared to tap into that potential. Our US GPS practice combines an understanding of the public sector’s diverse needs, focused on delivering improved public services, with private sector leading practices. We are seeing tremendous growth within the GPS team and there is a great need for rising leaders. Unprecedented challenges require us to be connected, responsive and insightful. Are you ready to join our team and help build a better working world?

Your key responsibilities 

The ideal candidate will be responsible for managing, organizing, and maintaining critical documentation and knowledge assets, ensuring accessibility, compliance, and security. This role will play a vital part in streamlining document workflows, enhancing knowledge-sharing practices, and supporting operational efficiency within our organization.

In return, you can expect to learn leading management consulting practices and be exposed to a wide variety of business issues within the agency you will be supporting. We’re also looking for you to act as a role model for EY’s core values and maintain and expand client relationships through the delivery of high-quality work.

Additionally, you will be responsible for providing dedicated support to the client by performing the following activities:

• Develop and implement document management and knowledge-sharing strategies to ensure effective information governance.
• Organize, maintain, and manage document repositories, ensuring proper version control and accessibility.
• Establish and enforce document classification, retention, and archiving policies.
• Work with stakeholders to identify knowledge gaps and develop solutions for capturing and disseminating key organizational knowledge.
• Manage collaboration platforms such as SharePoint, Confluence, or other document management systems.
• Ensure compliance with federal regulations, industry best practices, and client policies related to document and knowledge management.
• Train employees on document and knowledge management procedures and best practices.
• Support content migration efforts during system upgrades or organizational changes, ensuring data integrity and accessibility.
• Work closely with IT and security teams to ensure proper access controls and data protection measures are in place.
• Track and report on knowledge management initiatives and document control processes to measure effectiveness and identify areas for improvement.

Skills and attributes for Success 

• Proficiency in document management systems such as SharePoint, Confluence, or similar platforms.
• Strong understanding of information governance, data classification, and document retention policies.
• Experience working in a federal or government contracting environment is preferred.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to work independently and collaboratively across teams.
• Strong communication skills, with the ability to train and support end-users on document and knowledge management best practices.

To qualify for the role, you must have

• US Citizenship
• Bachelor's degree in Information Management, Library Science, Business Administration, or a related field.
• 5+ years of experience in document management, knowledge management, or records management.

Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client, EY and/or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office. In certain circumstances, travel may be required beyond your work location based on client and project needs. Candidates should be willing to travel on average 25% to 30% or more in a hybrid environment.

Ideally, you’ll also have 

• Knowledge of NIST, ISO 9001, and other compliance standards related to document and knowledge management.
• Certifications such as Certified Records Manager (CRM) or Knowledge Management Certification (CKM) are a plus.

What we look for 

We’re interested in highly motivated, talented individuals with a strong willingness to think outside of the box and continue to learn. You can expect plenty of autonomy in this role, so you’ll need the motivation to take initiative and seek out opportunities to improve our current relationships and expand our business in the evolving market. If you’re serious about consulting and ready to take on some of our clients’ most complex issues, this role is for you.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.