Government and Public Sector - Enrollment/Card Issuance Support Specialist

From strategy to execution, the Government & Public Sector practice of Ernst & Young provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans, and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world. 
 
The opportunity
The Ernst & Young (EY) Government & Public Sector (GPS) is helping organizations solve complex problems through purpose-led transformation. To achieve this mission, a diverse and talented team from around the globe are creating innovative digital experiences that help our clients succeed and thrive. You will join a talented group of professionals who are advising U.S. federal agencies with strategy, customer experience and process improvement. 
 

As a staff supporting digital practice engagements, you will be expected to work effectively as team member, share responsibilities with your peers, provide all necessary support to your peers and leadership, and be able to communicate and update the senior team members on progress made; provide all necessary support to your peers and leadership, and be able to communicate and update team members on progress. In addition, you will be responsible for the following:

• Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
• Follow standardized procedures to ensure consistency and security during the enrollment process.
• Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
• Communication: Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow. Provide excellent customer service to address questions and concerns related to the enrollment process.
• Recordkeeping: Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
• Work in a collaborative environment and successfully manage projects based on changing priorities while maintaining a strong focus on key deliverables.
• Deliver excellent interpersonal communication, organizational, and scheduling skills.
• Other duties as assigned.

In addition to your client responsibilities, you will also be expected to fulfil staff-level responsibilities within the firm. EY staff support people-related initiatives, including recruiting events and interview nights. Staff are also expected to support and participate in internal, firm activities, including training programs and courses in order to stay current on training requirements and continuously improve technical skills. Lastly, you will be expected to understand and follow all workplace policies and procedures, including all applicable Independence policies.

Skills and attributes for success

You will ideally have previous exposure to technology consulting, and a keen interest in advising the US government and Public sector. You should have strong communication skills, and business and technology acumen, and have a passion for delivering value to our clients.

To qualify for the role you must have

• Bachelor’s degree or equivalent
• Must be able to obtain and maintain a secret clearance or higher, which will be driven by the engagement requirement.

• Documentation and Data Collection: Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants. Ensure that all required documents and forms are properly completed and submitted according to established guidelines.
• Data Security and Privacy: Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols. Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
• Verification and Authentication: Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts. Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Due to the nature of our work in the Government and Public Sector, work may be required to be completed at client, EY and/or contractor sites. Our goal is to assign professionals to projects within a commutable distance of their work location office.  In certain circumstances, travel may be required beyond your work location based on client and project needs. Candidates should be willing to travel on average 25% to 30% or more in a hybrid environment.

What we look for

Strong teamwork, work ethic, commitment to continuous improvement and a relentless commitment to EY values.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.