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Manager / Senior Manager, APAC Legal Operations

Other locations:  Primary Location Only
Salary: Competitive
Date:  23 Sep 2023

Job description

Requisition ID:  847683

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 



Legal and compliance departments are facing significant pressure to demonstrate greater value and efficiency. Economic headwinds, Increasing regulations and new legal technologies are prompting legal and compliance departments to do more with less and optimize their functions. Legal Function Consulting (LFC) and Legal Managed Services (LMS) are among the fastest growing segments of the legal services market, estimated to now be worth over USD3bn. The continued investment in EY Legal Operations (which includes both LFC and LMS) is at the center of the growth strategy for EY Law. As a Manager/Senior Manager, you’ll be at the heart of that ambition. You will also be working with stakeholders across industries and with some of the most innovative solutions in the market.  


We currently have a career opportunity for a Manager/Senior Manager in our EY APAC Legal Operations practice. Our innovative and growing team works with clients to help improve the performance of their legal and compliance function and deliver transformation initiatives. This team serves high-profile, national and multinational clients across the globe. We are a growing, dynamic practice with excellent opportunities for career development.


The EY Legal Operations team is focused on helping clients improve how they operate their legal and compliance function. Many lawyers are never trained on  the business operations side of Law and rely on teams like our cross-discipline Legal Operations team to bring best-in-class ideas and execution expereince. Nearly all our projects are carried out in a teaming environment at client sites. Our Legal Operations team is dedicated to helping companies assess the complexities of delivering value and managing risk in their corporate legal and compliance functions through the improvement of people, process and technology. Team members serve as business advisors and assist clients in transforming their legal processes and technology from analysis phase right through to full implementation.

At EY, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients.



Major areas where the group provides assistance include:


  • Operating Strategy and Organization Design – assisting clients in  identifying improvement opportunities and developing responsive and robust organization operating models and metrics.
  • Process and Controls Enhancement – designing effective and controlled processes with enabling technologies to increase efficiency and reduce risk.
  • Effective use of technology – assisting clients in leveraging technologies they already have to improve processes, controls and data management (e.g., Case Management, Matter Management/ eBilling, CLM, IP, eDiscovery/Legal Hold, Document Management Records Management)
  • CLM technology assessment and implementation – assisting clients in evaluating, selecting and implementing technologies that will bring faster and more efficient contracting (e.g., DocuSign, Agiloft, Sirion, , Onit, etc.).
  • Applying knowledge of emerging technologies – assisting clients with opportunities to leverage RPA, AI, Self Service workflows, etc. to drive efficiencies and overall cost reduction across the legal and compliance function.
  • Overseeing the provision of Legal Managed Services including Contract Lifecycle Management, Corporate Secretarial services and Research and Regulatory Mapping.




  • Gather business requirements and prepare documentation of processes, required functionality, implementation approach, and testing scenarios
  • Analyze functional requirements and business processes
  • Implementing processes and/or systems per client requirements
  • Interacting and communicating with clients as needed
  • Provide project management support to team and client leads
  • Manage client and internal team expectations through proactive communication and engagement
  • Provide regional project management and coordination for Legal Managed Services projects


To qualify, candidates must have:

  • Bachelor's degree and approximately 6 years of related work experience; or Master's degree/JD and approximately 4 years of related work experience (preferred); Legal Operations, Information Systems, Business, Analytics, Finance, Accounting or Legal Studies (undergraduate)/JD (graduate) fields of study preferred
  • Valid PMP, CIPP/E, CIPPM, MBA, or law degree
  • Demonstrated ability to identify and address client needs, develop client relationships and define resource requirements, project workflow, budgets, billing and collection
  • Experience within a corporate legal department or vendor is also valuable
  • Excellent managerial, leadership, organizational, and verbal/written communication skills
  • Relevant experience in Contract Lifecycle Management and various CLM tools
  • Relevant experience in one or more of the following: a) legal department operations and/or strategy; b) legal and compliance process design and controls; c) change management; d) legal and emerging technologies; and/or e) legal pricing, data and analytics; f) Legal Managed Services; g) Law Firm Operations; h) Legal Function Consulting


What we look for

We seek candidates with strong legal function knowledge, demonstrated ability to team with and motivate others, and demonstrated ability to build meaningful and influential relationships with clients and colleagues.


What working at EY offers

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues in the industry
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that's right for you


About EY

As a global leader in assurance, tax, law, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world. Apply now.


EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.


EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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