Técnico/a Atención a Terceros - EY GDS Spain - Híbrido

Customer Services Specialist – Tax ACR

The opportunity

As a member of our team in GDS office in Malaga, Spain, you’ll have a chance to extend your knowledge & experience by working on the interesting projects with the newest technologies and approaches. You’ll support clients in choosing the most suitable business solution and take part in digital transformation. 

Your key responsibilities

• Management and monitoring of the processing, resolution of queries and requests relating to the service, users and tools via telephone, chat or email.
• Management of information in the support system (registration and follow-up of incidents in CRM).
• Database processing and complaints management.
• Management or escalation of incidents or specific queries that cannot be resolved at the first level.
• Updating of master data in the different systems (SAP, invoicing programmes, etc.).
• Extraction of data in the systems for the preparation of monitoring reports and dashboards.

Skills and attributes for success

• Degree in Business Administration or similar
• High Level of English (C1)
• Experience as a customer service specialist or in a similar customer support position.
• Professional experience in Finance and Administration process outsourcing projects.
• Ability to work as part of a team
• Excellent communication and conflict resolution skills

To qualify for the role, you must have

• Setting priorities and meeting deadlines.
• Interpersonal and communication skills.
• Proactivity and problem solving.
• Advanced command of office tools (Excel, Outlook, Databases, etc.).

Ideally, you’ll also have

• User level experience in systems: SAP, CRM Dynamics 365 and Business Intelligence.
• Valuable knowledge of Catalan

What we look for

Buscamos profesionales dedicado a la prestación de servicios externalizados de Administración y Finanzas, y a la atención de terceros para la resolución de consultas, incidencias, peticiones y reclamaciones.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across eight locations – Argentina, China, India, Philippines, Poland, UK, Hungary and Spain – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

 Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.