Técnico/a Atención a Terceros - EY GDS Spain (Híbrido)

Customer Services Specialist – Tax ACR

The opportunity

As a member of our team in the EY GDS Spain office in Malaga, Spain, you’ll have a chance to extend your knowledge & experience by working on interesting projects with the newest technologies and approaches. You’ll support clients in choosing the most suitable business solution and take part in digital transformation. 

Your key responsibilities

• Management and monitoring of the processing, and resolution of queries and requests relating to the service, users, and tools via telephone, chat, or email.
• Management of information in the support system (registration and follow-up of incidents in CRM).
• Database processing and complaints management.
• Management or escalation of incidents or specific queries that cannot be resolved at the first level.
• Updating master data in the different systems (SAP, invoicing programs, etc.).
• Extraction of data in the systems for the preparation of monitoring reports and dashboards.

Skills and attributes for success

• Degree in Business Administration or similar
• Experience as a customer service specialist or in a similar customer support position
• Professional experience in Finance and Administration process outsourcing projects
• Ability to work as part of a team
• Excellent communication and conflict-resolution skills

To qualify for the role, you must have

• Setting priorities and meeting deadlines
• Interpersonal and communication skills
• Proactivity and problem-solving
• Advanced command of office tools: Excel, Outlook, Databases, etc.

Ideally, you’ll also have

• User-level experience in systems: SAP, CRM Dynamics 365, and Business Intelligence
• Valuable knowledge of Catalan

What we look for 

We are looking for professionals dedicated to providing outsourced Administration and Finance services and attending to third parties to resolve inquiries, incidents, requests, and claims.

What we offer

In EY GDS Spain, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for whom you are and empowered to use your voice to help others find theirs.

About EY GDS 

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network of over 65,000 people working across the border to provide innovative and strategic business solutions to EY member firms and EY clients worldwide. We play a vital role in EY’s growth strategy, helping EY clients become agile and efficient, and help fulfill our purpose to build a better working world. 

From accountants to coders, we offer a wide variety of fulfilling career opportunities that span all business disciplines. We look for skills that are evergreen, and our roles evolve with industry trends. We also work across Finance, Business Development, Technology, Talent, Procurement, and Risk Management functions to help EY teams operate as efficiently and effectively as possible. 

Across our 10 locations and 21 cities, we work with teams from all EY service lines, geographies, and sectors. We operate in Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain, and the United Kingdom.  

Our EY GDS Spain office is located in the Malaga Technology Park and currently employs over 750 people. 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.