Service Delivery Manager (Threat Detection and response - TDR) - EY GDS Spain - Hybrid

Service Delivery Manager (Threat Detection and response - TDR) - EY GDS Spain - Hybrid

Job Summary

As a Service Delivery Manager in the Cyber Security Team, you will

• Lead the delivery and maintenance of Threat Detection and Response (TDR) Managed services, for shared pool projects or dedicated large engagements, using advanced technical capabilities
• In-depth understanding and experience of managed service & provides Governance support and accountability for the Operations, delivery and maintenance of tools and processes, driving compliance with, and contributing to, the development of relevant standards for overall practice.

• An important part of your role will be to actively establish, maintain and strengthen client’s relationships. You will also identify potential business opportunities for EY within existing engagements and escalate these as appropriate.
• You will be responsible for overall client service quality delivery in accordance with EY quality guidelines & methodologies. You will need to manage accounts and relationships on a day-to-day basis and explore new business opportunities for the firm. Establishing, strengthening, and nurturing relationships with clients (functional heads & key influencers) and internally across service lines and proactively will also be a part of your day-to-day activities. You will assist in developing new methodologies and internal initiatives and help in creating a positive learning culture by coaching, counselling and developing junior team members.
• In line with EY’s commitment to quality, you’ll confirm that work is of the highest quality as per EY’s quality standards, by reviewing the work provided by junior members.

Client responsibilities: 

• Provide guidance and share knowledge with team members and participate in performing procedures focusing on complex, judgmental and/or specialized issues. Work with the team and the client to create plans for accomplishing engagement objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagement.
• Brief the engagement team on the client's environment and industry trends. Maintain relationships with client management to manage expectations of service, including work products, timing, and deliverables. Demonstrate a thorough understanding of complex information systems and apply it to client situations.
• Use extensive knowledge of the client's business/industry to identify technological developments and evaluate impacts on the client's business. Demonstrate excellent project management skills, inspire teamwork and responsibility with engagement team members, and use current technology/tools to enhance the effectiveness of deliverables and services. Understand EY and its service lines and actively assess what the firm can deliver to serve clients.
• Create innovative insights for clients, adapts methods & practices to fit operational team needs & contributes to thought leadership documents.
• Practice secondment for developing new methodologies.
• Facilitate discussions / knowledge sharing with key client personnel and contribute to EY thought leadership.
• Plan & schedule client engagements. Determine and deploy the right team with adequate skill sets for executing engagements and periodically review status of engagements and work products.
• Demonstrate strong project management skills
• Maintain a strong client focus by effectively serving client needs and developing productive working relationships with client personnel. Stay abreast of current business and economic developments and new pronouncements/standards relevant to the client's business.
• Demonstrate industry expertise (deep understanding of the industry, emerging trends, issues/challenges, key players & leading practices)
• Review status updates and prepare management presentations
• Actively contribute to improving operational efficiency on projects & internal initiatives.

People responsibilities: 

• Display teamwork, integrity and leadership. Work with team members to set goals and responsibilities for specific engagements. Foster teamwork and innovation.
• Drive performance management for self and team.
• Driving the quality culture agenda at GDS
• Manage the performance management for the direct reports, as per the organization policies
• Training and mentoring of project resources
• Participating in the organization-wide people initiatives

KEY RESPONSIBILITIES:

• Technical leadership in SIEM, SOAR, Threat Intelligence, EDR and related Threat Framework technologies.
• Leading large-scale projects and programs to deliver strategic programs, driving operational efficiencies, operational excellence and transformation projects in areas such as: performance improvement, cost-optimization, sales acceleration and implementing business change to drive both growth and profitability of our clients.
• In-depth understanding and experience of managed service model using ITIL framework. Ability to strategize and propose transition approach for large outsourcing global TDR deal
• Ability to perform due-diligence for AS-IS assessment and define milestone-based improvement roadmap along with transformation team.
• Ability to prepare solution and implementation approach, target operating model and technical architecture in response to customer requirements/RFP
• Ability to review Statement of Work (SoW) like scoping, assumptions, milestones, pricing team compositions, governance, RACI etc.
• Proven ability to articulate differentiator and defend the proposal during client presentation.
• Ability to define reusable artefacts and standardize costing model, solution approach for multiyear large managed service deal
• Lead proof of concept and demonstrate managed services and TDR capability to increase winning probability
• Must possess experience of delivering TDR support projects. This includes activities such as requirements analysis, defining architecture, technical design, development, and lead solution delivery using shared service model
• Desired working experience on TDR tools such as Splunk, Azure Sentinel, Deep/Dark Web monitoring tools, Demisto, Phantom and other SOAR Tools.

To qualify, candidates must have:

• B. Tech./ B.E./BCA/MCA/MSc/BSc/MBA/PGDM/ Ph.D. with sound technical skills

• Strong command on verbal and written English language

• Approximately 8 - 12 years of Project Management experience of managing and delivering large-scale projects and/or programs, including project planning and monitoring, resource management (including project finances), benefits realization, etc.
• Excellent stakeholder management and communication skills with a track record in managing complex stakeholder programs
• Good understanding of project governance and change management principles.
• Additional professional qualifications, such as PRINCE2® or PMP, are desirable.

• Additional areas of interest include process improvement, agile methodologies, and business case development.

• Significant relevant experience in either an internal or external security engineering role, or similar
• Experience in delivering Cyber solutions, providing comprehensive guidance / support / advice, and managing client requirements
• Strong stakeholder management experience
• Project management experience in a cyber security environment

• Any two of the following certifications: CISSP, GCIH, GMON, GCIA, CISM.

What we offer

In EY GDS Spain, we’re committed to fostering a vibrant environment where every team member can thrive. We provide a space for continuous learning and the flexibility to define your own success, empowering you to make a meaningful impact in your own way. Our diverse and inclusive culture values who you are and encourages you to help others find their voice.

Additionally, here’s what makes us stand out:

• Empowering Career Development: Unlock your potential with tailored training and development programs designed to elevate your skills and propel your career forward. We invest in your growth because your success is our success.
• Flexible Work-Life Integration: Enjoy the freedom of our hybrid work model, allowing you to blend professional responsibilities with personal passions. We understand that life is more than just work, and we support you in achieving that balance.
• Comprehensive Well-Being Programs: Prioritize your health with our extensive wellness initiatives, including psychological support sessions and health resources. At EY GDS Spain, your well-being is at the heart of what we do.
• Meaningful Volunteering Opportunities: Make a difference in your community through our engaging volunteering programs. Join us in giving back and creating a positive impact while building connections with like-minded colleagues.
• Recognized Performance and Rewards: Celebrate your achievements with our recognition programs that honor both individual and team successes. We believe in acknowledging hard work and dedication, ensuring you feel valued every step of the way.

Join us at EY GDS Spain, where your journey is supported, your contributions are celebrated, and your future is bright.

To learn more about what we offer, visit our Careers in Global Delivery Services | EY - Global

About EY GDS

EY Global Delivery Services (GDS) is the hub of innovation, a technology powerhouse, a global talent center and a driver of operational excellence within EY, propelling EY’s purpose of building a better working world. With a robust network spread across 8 countries and 21 cities, EY GDS’ dynamic network of highly talented professionals leverage data, AI, and leading-edge technology to enhance EY's wide array of services in Assurance, Consulting, Tax and EY-Parthenon.

By seamlessly integrating with EY member firms across the globe, EY GDS contributes significantly to EY's purposeful and sustainable growth, delivering insights and solutions that foster trust in capital markets and create value for EY clients, society, and the planet.

EY GDS is all in to shape the future with confidence, addressing today's challenges, and anticipating tomorrow's needs. EY GDS is not just reimagining the future of work—it's actively building it, ensuring agility, efficiency, and resilience in an ever-evolving world.

If you are interested in being part of our team, we kindly invite you to submit your CV in English to apply for this position.

The exceptional EY GDS experience. It’s yours to build.