Senior Dynamics 365 CRM Consultant

Senior Dynamics 365 CRM Consultant 

We’re looking for our new colleague who will be part of our Digital and Emerging InTechnology Consulting team

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.​

Join EY and help to build a better working world.

The opportunity 

Joining EY Luxembourg's digital consulting team, you will provide transformative solutions and expert insights in the realm of Microsoft CRM and Power Platform services. Your responsibilities include a comprehensive functional analysis of diverse CRM platforms, coupled with an in-depth grasp of Dynamics 365 Customer Engagement (CE) features. Additionally, your proficiency with the Power Platform will be instrumental in enhancing and tailoring new workflows. You'll play a crucial role throughout the enhancement lifecycle of CRM systems, modifying and advancing the platform to meet organizational needs. Leveraging your familiarity with contemporary development tools and platforms, especially those pertinent to automation and app development, you will be pivotal in optimizing business processes and fostering innovation.

Your key responsibilities

• Creative problem-solving and willingness to tackle new challenges outside the comfort zone
• High motivation with the ability to work independently and as an integral part of a team
• Keen attention to detail with the skill to simplify complex models into visual representations and actionable insights.
• Exceptional communication and presentation skills.
• Strong Project management skills
• Organized and flexible with the proficiency to manage multiple tasks simultaneously.
• Business functional experience with a track record of conducting workshops and designing future-state processes.
• Collaborative approach to working with business stakeholders to define desired outcomes and objectives.
• Leadership in driving teams in team in learning new capabilities.

Skills and attributes for success

• Business functional expertise, including conducting workshops, designing future-state processes, and collaborating with business stakeholders to define objectives and outcomes.
• Comprehensive understanding of the Power Platform, with a particular focus on PowerApps and Power Automate.
• Dedication to the ongoing refinement of the CRM system to meet evolving business requirements.
• Ability to offer advanced daily support to users of the Dynamics 365 Customer Engagement (CE) platform.
• Skilled in the administration of Dynamics 365 CE, along with overseeing Azure Virtual Machines and SQL Server environments.
• Proven experience in facilitating system enhancements and routine maintenance, including customizations using PowerApps.
• Competence in backend development for Dynamics 365 CE, particularly with .NET, complemented by capabilities in API integrations.
• The capability to provide daily third-level user support for the Dynamics 365 CE system.
• Good oral and written skills for both French and English
• A bachelor’s degree or equivalent certification in Computer Science, Information Systems, Mathematics, Engineering, or other appropriate academic majors

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

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EY  |  Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Our offer of employment is contingent upon the successful completion of a background check and pre-screening requirements. The candidate acknowledges that all information provided must be accurate.