Digital Factory - Digital Value Office Manager- Assistant Director

The Digital Value Office Manager is accountable for shaping, leading, and scaling delivery governance and operational excellence across the Digital Factory.

Building on the foundations of the Digital Value Officer role, this position owns the Digital Value Office operating model, ensuring consistent delivery oversight, transparency, and value realization at portfolio and factory level.

This role acts as a strategic enabler for Digital Factory leadership, bridging engineering, product, and business stakeholders while managing a small team and influencing delivery outcomes across multiple service lines and platforms.

Key Accountabilities:

• Own and evolve the Digital Value Office (DVO) framework, standards, and governance model.
• Provide portfolio‑level visibility on delivery health, risks, dependencies, and value realization.
• Ensure scalable, consistent delivery practices across teams, platforms, and engagement models.
• Act as a trusted advisor to Digital Factory leadership on delivery performance and operational maturity.
• Lead and mentor Digital Value Office resources.

Responsibilities:

Digital Value Office Leadership

• Define and continuously evolve the Digital Value Office strategy, scope, and operating model across the Digital Factory.
• Lead, coach, and coordinate Digital Value Officers, ensuring consistent application of standards and practices.
• Establish clear ownership, ways of working, and escalation paths within the DVO.

Portfolio Governance & Delivery Oversight

• Own portfolio‑level reporting, delivery health indicators, risk management, and dependency tracking across initiatives and platforms.
• Ensure leadership has clear, actionable insight into delivery performance, capacity, and constraints.
• Drive alignment between delivery execution and strategic priorities.

Operational Excellence & Continuous Improvement

• Design, implement, and refine delivery governance frameworks, tooling, and templates to support scalable growth of the Digital Factory.
• Establish feedback loops and maturity assessments to continuously improve delivery effectiveness.
• Promote a culture of transparency, accountability, and continuous improvement.

Resource & Capacity Management

• Oversee resource planning, onboarding, utilization, and performance tracking across service streams and delivery teams.
• Support leadership with scenario analysis and capacity planning to enable informed decision‑making.
• Ensure alignment with onshore, nearshore, and offshore delivery models.

Stakeholder Management & Enablement

• Act as a primary interface between engineering, product, operations, and leadership teams.
• Facilitate key governance and cadence rituals (quarterly planning, delivery reviews, retrospectives).
• Ensure effective communication and shared understanding of delivery priorities and constraints.

Tooling, Platforms & Operational Handover

Oversee coordination of platform access, licenses, and support handovers (e.g. Copilot, Digital Factory tooling) in collaboration with Digital Operations L1/L2 teams.

Qualifications:

Required

• Bachelor’s or Master’s degree in Business Administration, Information Technology, Operations Management, or a related field.
• Strong experience in digital delivery management, PMO, or technology operations within complex, multi team environments.
• Proven ability to operate at portfolio and leadership level, beyond single project execution.
• Solid understanding of governance frameworks, delivery metrics, and value tracking.
• Demonstrated people leadership or team coordination experience.
• Excellent stakeholder management, communication, and facilitation skills.

Preferred

• Experience operating in enterprise or regulated environments.
• Exposure to agile, product centric, or platform-based delivery models.
• Experience scaling delivery governance in fast growing digital organizations.
• Prior experience in consulting or professional services environments.