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EY wavespace Experience Manager

Location:  London
Other locations:  Anywhere in Region
Salary: Competitive
Date:  Mar 11, 2023

Job description

Requisition ID:  1393169

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


The business environment is changing quicker than ever. From the pandemic to hyperinflation and the impact of global recession, our clients have to change faster than before, often by bringing in new technologies and reinventing themselves. However, the same challenges exist; how do I help clients to create a common sense of the future and an aligned team to deliver it with them? This is where wavespace excels.  


What is EY wavespace all about?
Creating and solving together, faster.


What is the value we promise to deliver?
Reimagine what’s possible and reframe your thinking to solve problems together, faster.


How do we do it?
At EY wavespace, business, design and technology come together to help accelerate transformation, support innovation and create measurable outcomes, faster. We surround teams with the best, diverse thinking – from across the global EY wavespace network, the ecosystem of the EY organization and beyond.


Now more than ever we need talented people from diverse backgrounds to help our clients navigate the complexities of the Transformative Age: people with the passion, curiosity and drive to make things better.

The opportunity


We are looking for a Designer to join wavespace’s EMEIA team.  This team works directly with 23 wavespace centres across EMEIA (and the broader network of 50 centres globally) to co-create client experiences and support the development of the EMEIA wavespace ecosystem.


EY wavespace is about people and business outcomes. We design immersive programs that bring the right people together, giving them the mindset and collaborative tools to think differently. These days we are doing this both virtually, in-person, and through blended sessions for clients around the world.

Your key responsibilities


  • A wavespace Designer works closely with an Experience Manager to translate client need into excellent experience design, thereby articulating a client’s vision and the roadmap to get there. They are ultimately responsible for:
    • Working with EY account teams to understand the client’s situation and the opportunity
    • Working closely with client sponsor teams
    • Together with the Experience Manager, deliver the end-to-end wavespace experience(s)
    • Ensuring the experiences we deliver generate sales and pipeline for our business
  • In addition to client facing wavespace experiences, the role supports the ambition of the EY wavespace ecosystem to accelerate the way that it brings the best of EY to our client’s transformational ambitions and challenges.


  • This will involve leading on initiatives and projects which:
    • Anticipate future trends and patterns where EY wavespace can help clients create competitive advantage, challenge the status quo of how wavespace is used, and architect the future of the ecosystem at speed
    • Leverage the profile and brand of EY wavespace to generate client demand for high quality experiences, and empower the business to sell and self-serve (relevant) experiences
    • Connect the full power of the EY wavespace ecosystem to cultivate and co-create [client] experiences which accelerate growth, create long term value and help us to flourish together
  • Detailed responsibilities include:
    • Contributing to initiatives to embed wavespace into our priority Sectors, buyer based Fields of Play and EY solutions
      • Work with senior stakeholders across EY to find ways to use wavespace more actively in their go-to-market activities
      • Help them understand the value and use wavespace more accurately
    • Ensure a consistent wavespace design experience using approved and methodologies and best practices
      • Manage session scope and costings
      • Manage cadence of calls with client Sponsor Design Team and rehearsals
      • Oversee logistics, technical setup, etc.
      • Oversee session documentation, and ensure successful close out, including collection of feedback from clients
      • Manage account team and delivery team stakeholders as part of the session design
      • Successful delivery of simple sessions across a wide array of industries
      • Manage Independence, quality and staffing for sessions
      • Generate additional leads and follow-up wavespace opportunities with stakeholders

Skills and attributes for success


  • Advanced degree with exposure to Systems or Design Thinking
  • 4+ years professional experience, preferably in consulting
  • Ability to quickly understand different client objectives and use creative problem-solving skills to translate objectives into engaging workshops
  • Experience working directly with senior stakeholders (internally and with clients)
  • Exposure to facilitated workshops and techniques
  • Experience using design thinking and working in agile teams
  • Strong influencing skills and ability to coach internal teams
  • Business knowledge of one (or more) industry sector
  • Fluent, business level English (spoken and written)
  • Ability to work in UK or Europe (requisite visa)

Ideally, you’ll also have


  • Experience using (and a passion for) interactive technology and collaboration tools
  • A curious mindset and the ability to drive innovation
  • A background in bringing together multiple parties to work together to architect solutions and ideas which engage clients

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. 


The exceptional EY experience. It’s yours to build.



EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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