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UX / UI Design Manager - 2 years - Fixed-Term-Contract

Location:  London
Other locations:  Primary Location Only
Salary: Competitive
Date:  Nov 5, 2022

Job description

Requisition ID:  1163743

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


The Brand, Marketing and Communications (BMC) function has an important role to play in helping to achieve EY’s ambition to create long-term value as the world’s most trusted, distinctive professional services organization. We work hand in hand with the business to take services and solutions to market; bring our purpose, building a better working world, to life for our people, clients, and communities; engage our people and build a high performing culture; and to build the commercial value and emotional resonance of the EY brand.


Through the collective power of BMC, and the other teams and specialists we work with, we aim to build a better working world by driving commercial value through distinctive marketing and communications that deliver measurable market impact.


The function is made up of over 2,000 professionals, working across the Executive and Regions in the following areas of specialism: Brand; Marketing; PR/Media Relations & External Communications; Internal Communications & Employee Engagement; Corporate communications.


BMC also includes several teams who are responsible for content development, editorial, webcasts, events-staging, strategy, planning and operations. Through the collective power of BMC, and the other teams and specialists we work with, we aim to build a better working world by driving commercial value through distinctive marketing and communications that deliver measurable market impact.

The opportunity  


As an important part of our ambition in digital, the GDM (Global Digital Marketing) team at EY is opening a new User Experience & Design role directly in the team. This role will work closely with Enablement’s UX Design and Content team to optimize our digital experience on 
In this role, you are responsible for providing actionable insights on how to explicitly improve EY’s digital content and experiences after interpreting the relevant audience data, and work with the GDM team to develop end-to-end design solutions that are distinctive, innovative and user centric.


The goal of this role is to develop a deep understanding of the digital user experience, primarily on but across the digital landscape, how our clients and partners interact with our digital presence and deliver data insights that can be translated into action.
The role will act as a champion of the user and work with GDM and the broader BMC team to guide digital development, steeped in UX practices and principles. This person helps set and document the vision for the user experience, serving as an advocate to ensure the highest level of engagement and relevancy. This is done by planning and delivering impactful studies/tests that facilitate the evolution or our digital experience. They design and execute usability studies and other user research, utilizing their broad knowledge of user experience, quantitative analysis, and methodological expertise. As the project evolves, the person will conduct user testing and other user-facing activities to validate the design, interaction, and content. Individuals in this role must be user-focused, analytical, and have strong verbal and written communication skills. In addition, this person must be able to work in a team environment to share information and collaborate on solutions.


You will report to the Global UX Leader.


Skills and attributes for success 


  • Experience with user behaviour analysis, analytics and user testing, and the ability to communicate results verbally and visually and set direction for digital platforms accordingly.
  • A champion and ambassador for the customer experience for our digital touchpoints across the entire business.
  • A strong team player, comfortable working collaboratively, virtually, and independently.
  • Work with Content team and business partners to identify opportunities for UX improvement and define best practices
  • Ability to plan, rationalize and execute a clearly defined and intelligently thought-through process to identify and meet customer and business goals.
  • Great eye for detail, and confident in your design expertise and can communicate clearly and translate ideas to stakeholders and team members alike.
  • Collaborating with colleagues and agencies to brainstorming concepts, low-fi and high-fi rapid prototyping to shape user-centred design solutions which can be tested with customers at pace. 
  • Familiarity with Design systems design and development and ability to produce design specifications
  • Excellent communication and networking skills – able to effectively manage and influence senior leaders as well as a broad range of internal and client facing professionals.
  • Ability to work in a high pace, agile environment.
  • Ability to work under pressure and tight deadlines, managing multiple priorities effectively.
  • Ability to synthesize complex information into simple, high impact messages.
  • Must be amenable to being an individual contributor

To qualify for the role, you must have 


  • Bachelor’s Degree in Human Factors, Cognitive Psychology, Analytics, Statistics, or related field. Or equivalent work experience. 
  • Typically has 5 years’ experience in UX / UI design role, using a wide variety of research methods and technologies. 
  • Demonstrated success at developing creative and comprehensive research strategies to reveal unforeseen opportunities and issues that have a significant impact on product strategy and design.

Ideally, you’ll also have 


  • Cultural awareness and sensitivity, as this role will involve daily interaction with people in countries around the globe
  • A self-starter with a “can do” attitude and the drive to get the job done; the potential to develop within the organization 
  • A passion, drive, and complete understanding of digital to deliver creativity and big ideas  
  • Global digital experiencia

What we look for

We’re looking for a high energy individual who embraces change and innovation to ensure that we can continue to deliver world-class digital initiatives in an ever-changing environment.

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. 


The exceptional EY experience. It’s yours to build.



EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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