Technology Risk - Payments Assurance - Senior Manager

Technology Risk – Payments Assurance Senior Manager

Technology is at the heart of most modern organisations. As well as opening a world of opportunities, technology exposes organisations to a variety of risks. We help our clients to identify and manage these risks to protect their stakeholders. As a Senior Manager within our Technology Risk team with key focus on payment assurance, you will help our clients identify and manage their technology risks whilst simultaneously gaining skills to develop a career in a fast-growing professional services organisation. Working with some of the world’s most prestigious Financial Services (FS) organisations you will be an integral part of our Technology Risk team, part of Assurance Advisory within EY UK.

The opportunity

We are a market leader across the Big-4 with significant new audit and advisory engagements across financial services clients and substantial projected revenue growth in the coming years. Our ongoing advancements in innovation and automation continue to place us ahead of our competitors. We maintain a clear focus on delivering high-quality, high-profile, multi-discipline, and multi-country projects, aiding clients in resolving their most complex IT and data challenges while prioritising quality. We are part of a single integrated financial services team with over 250 people in the FS UK Technology Risk team, serving some of the largest financial services institutions globally.

As a Technology Risk Senior Manager you will be an influential member of our Technology Risk team, and you will have the opportunity to work on a range of IT Assurance and Advisory projects. These include, IT Payments Internal Audit, IT components of Regulatory Reviews and other assurance activities with clear focus on payments domain, Cyber assurance, Emerging Technology risk including AI, Trust in Robotics Process Automation and other controls related work within FS. This portfolio also includes collaboration with our wider Assurance and Consulting colleagues to help clients protect their reputation by mitigating their business, financial reporting and IT risks, on a broad range of topics where design or effectiveness reviews over IT and data controls are required. 

Your key responsibilities

As a Senior Manager, it is essential to establish, maintain, and strengthen relationships both internally and in the market. You will be seen as a trusted advisor to your clients across various sectors (e.g. Banking and Capital Markets, Insurance and Wealth and Asset Management). You will communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust. You will adapt to diverse cultural and personal styles to work effectively with various differences, concerns, and motivations, fostering the creation of teams that leverage diverse skills and strengths from across the organisation. Additionally, you will demonstrate an awareness of group dynamics to promote an inclusive approach that results in timely, authentic feedback and coaching being provided to all colleagues and team members. You will have responsibility for business and solution development, along with being focused on the external market. At the same time as maintaining strong client relationships and delivering exceptional client service and delivery outcomes you will need to manage multiple client teams and engagement types.

Skills and attributes for success

• Learning about EY, our clients and their businesses
• Understanding the IT landscape of our clients with key focus on payment domain and being able to assure and advise on the associated risks. This would include but is not limited to areas such as their adoption of cloud, use of Artificial Intelligence and Robotic Process Automation.
• Coordinate, plan and deliver client engagements to identify risks, test controls and provide an opinion on the security of the clients’ IT environment.
• Establishing, maintaining, and strengthening relationships both internally and in the market, to be seen as a trusted advisor to clients.
• Business development including client relationship management, proposition development and leading proposals, supporting business development activities on strategic and global priority accounts.
• Excellent project management skills and experience in managing engagement economics, including budgeting, billing and fee management.
• Delivering an exceptional client experience across all engagements, through open and proactive communication, along with high quality outcomes and deliverables.
• Using extensive knowledge of the client’s business/industry to identify technological developments and evaluate the risks and impacts on the client’s business.
• Building relationships with colleagues across the business, supporting them and promoting a collaborative culture and design innovative solutions.
• Driving industry research and client thought leadership.
• Bringing together the right mix of diverse talent and working across boundaries to foster agile cross functional group teaming.
• Taking responsibility for team understanding on risk, independence, objectivity and how compliance with our policies underpins all that we do.

To qualify for the role you must have

• Demonstrable, extensive professional experience in managing and delivering audits, attestations and risk assessments within payments domain on FS clients. Including fostering and maintaining key client relationships to enable timely delivery, cost efficiency, and high audit quality.
• Extensive experience in business development and solution creation.
• Proven experience in managing, delivering and owning the client relationship over:
• Subject knowledge in payments domain (national and cross-border payments) and good understanding of national payment schemes such as Pay.UK (Bacs, FPS and ICS), LINK, Bacs-CASS, CHAPS, CREST, and SWIFT
• Experience in conducting payment attestations, SWIFT Customer Security Programme (CSP) reviews and Second Payment Services Directive (PSD2) audits
• A demonstrable professional IT Internal Audit experience
• Experience in conducting IT internal audits over major change programmes and regulatory remediation programmes
• Audit using data analytics and automated control testing
• Assurance over front-to-back-office controls, change programmes, and Operational resilience
• Third Party Risk Management and Information Security audits
• Reviews of emerging technologies e.g. Cloud, AI, RPA
• Good technical understanding of ISAE 3000, and IT audit methodologies.

• Demonstrable expertise in overseeing and executing client engagements, encompassing scoping, financial management, managing delivery risk, deliverable production, quality assurance, and comprehensive deliverable reviews.

• Proven ability to engage with diverse stakeholders and manage cross functional projects. Hands on approach to build and maintain excellent relationships across a range of FS clients and other stakeholders.
• An eagerness and track record in establishing and leading high-performing teams and supporting and coaching individual team members.
• A passion for providing organisations the trust and confidence that will enable them to adopt emerging technologies, manage IT risks and accelerate performance.
• Extensive experience within the FS industry and a strong understanding of the FS technology and payments landscape.
• Thorough understanding of UK and EMEIA FS payments regulatory environment.
• Experience working for a professional services consultancy firm, major financial institution or blue-chip industry firm in IT internal audit, or IT risk management is highly preferred but not essential.

Ideally, you will also have

• Ability to identify and evaluate new ideas, better ways of working, technologies or external products to enhance capabilities.
• Ability to manage multiple stakeholder communities with varying levels of experience.
• Keen interest in developing a wide and deep network across client organisations and professional bodies, developing lasting, mutually beneficial relationships with key stakeholders.
• Fosters team spirit to promote collaboration and achieve goals.
• Relevant industry certification such as CRISC, CISA, CISSP, CISM, CGEIT, ITIL, PMP, or other specialised IT certifications.
• Experience in delivering IT general controls (ITGC) and IT automated controls audits
• Experience in Third Party Controls Reporting – SOC1, SOC2, ISAE3402 and AAF

What we look for

As a trusted business advisor specialising in the Technology Risk field with key focus on payments domain, you will be responsible for identifying, addressing, and resolving questions that have not yet been considered by our clients. If you are ready to take on a wide range of responsibilities and are committed to building a better working world by helping organisations to identify and manage their technology risks whilst simultaneously gaining skills to develop a career in professional services, this role is for you. 

What working at EY offers  

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. 

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.  

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. 

The exceptional EY experience. Shape your future with confidence!  

Apply now. 

Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!