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ServiceNow EMEIA Alliance Relationship Associate Director

Location:  London
Other locations:  Anywhere in Country
Salary: Competitive
Date:  29-Jun-2022

Job description

Requisition ID:  596781

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem consists of more than 80 relationships which allow us to provide a wide range of collaborative opportunities and solutions to our clients. We help them tap into the latest technologies to achieve transformational outcomes and be more agile, innovative, resilient and better equipped to respond to disruptive change.  


The opportunity    

As EY continues to grow our Alliances, we need a ServiceNow EMEIA Alliance Relationship Associate Director (ARD) who can work with the ServiceNow Alliance Go to Market Leaders to manage the day to day aspects of the ServiceNow alliance relationship – including relationship collaboration and governance, alliance program oversight, contracts and compliance management and performance intelligence.  This is a great opportunity to work with people across Europe as well as across multiple EY service lines and sectors.


Your key responsibilities

Your role will sit within the Alliance and Ecosystem Relationship team that provides alliance management oversight for the top EY alliances. Specifically, the EMEIA ServiceNow ARD will work as part of the ServiceNow EMEIA Alliance teams working directly with ServiceNow EMEIA Go-to-Market Alliance Leadership, counterparts within ServiceNow and EY’s ServiceNow alliance practice and account executives to coordinate and deliver upon of the objectives of the alliances.


Your primary responsibilities will include: 

  • Execute ServiceNow EMEIA alliance strategy and objectives 
  • Facilitate top to top ServiceNow EMEIA relationships and program management to mobilize on big strategic bets, accelerate field engagement, and drive action including executing EMEIA Governance Activities
  • Drive results through disciplined, industrialized EMEIA wide governance with clear accountability across EMEIA level Service Line/practice, sectors, accounts/regions and ServiceNow counterparts
  • Execute ServiceNow EMEIA Business Reviews feeding insights into Global ServiceNow Alliance executives
  • Deploy ServiceNow partner programs into EMEIA, driving local activation and compliance
  • Gain access to ServiceNow EMEIA level programs, coordinating with Global ServiceNow ARD to secure required approvals
  • Deliver alliance intelligence with complete and accurate Financial reporting, ServiceNow impact/influence 
  • Working with Global ServiceNow ARD, activate new countries and regions ensuring proper governance is in place, e.g. supporting business plans, executive relationships, operating cadence and enabling alliance contracts
  • Drive Compliance with internal policies and requirements
  • Leverage Globally defined Marketing messaging and materials for EMEIA level execution. Work with Area/Region Brand Marketing & Communication executives to execute EMEIA Alliance marketing activities
  • Contributes to the Global Alliance and Ecosystem Relationship network by contributing content, knowledge sharing, and market insights

This role can be based in UK or Switzerland. You can anticipate a mix of virtual work along with regular coordination with other team members across EMEIA and across the Globe. The role will require some minimal travel.

Skills and attributes for success
To qualify for the role you must have:


  • Able to juggle many activities and provide enablement services in the areas of: relationship management, governance oversight, marketing strategy, contract management, financial management, content management, operational support, strong relationship building skills and is highly organized
  • Understanding of technology and business benefits of relevant alliance partner products and solutions
  • Experience in alliance management or business development for technology or professional services company
  • Experience and evidence of success in building and nurturing win-win alliance relationships
  • Strong networking and influence management skills resulting in driving actions to outcomes and delivering results actions across organizational boundaries
  • Highly credible communicator with excellent organization and project management skills and proven track record delivering alliance sales and revenues

What we look for



  • A self-starter who is able to work independently while also communicating progress and challenges with others on the team
  • Comfortable escalating complex issues with recommendations to leadership 
  • Strong organizational skills and ability to multi-task in support of multiple projects at a time
  • Comfortable working with others within EY with unique personalities, cultures and working styles and can adapt your approach to best interact.

What we offer


As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.    


The exceptional EY experience. It’s yours to build.



EY | Building a better working world 


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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