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Service Delivery Excellence Senior Manager (2 year contract)

Location:  Dubai
Other locations:  Anywhere in Region
Salary: Competitive
Date:  Nov 30, 2022

Job description

Requisition ID:  768242

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


In this role, you will play an important part in driving growth on large scale technology and transformation projects. These projects come with complexity and risk and thus a robust delivery framework is necessary to drive quality outcomes for our clients, our business and our people. 

The opportunity

The EMEIA Consulting Service Delivery Excellence team is seeking an experienced, structured and high-energy Senior Manger to handle a wide array of business tasks alongside the EMEIA Consulting Service Deliver Excellence Leader. 


As Excellence Support Leader you will play a pivotal role, you will work alongside global and regional delivery excellence and risk management colleagues in evaluating and mitigating program risk. You will bring formality and structure to how we deliver on large scale projects from methodology and process, to tools and technology, to skillsets and leverage models, through to pricing and risk management.


This is an excellent opportunity to work with EMEIA Consulting Leadership. 

Your key responsibilities


  • Develop a maturity journey for best practice service delivery excellence, and work with regions to develop glidepath to bridge any gaps from current state to future state
  • Balance an area perspective while being closely connected to the global team to define and deliver against the opportunities and optimize in a way that leverages the EMEIA talent pool and opportunities. 
  • Work closely with regions to optimize delivery on high-risk programs
  • Many of these projects will be deals that draw on Hubs while pulling together a diverse service mix, including GDS and contingent labour. This requires experience in:
    • delivering large scale transformative projects
    • understanding use of contingent labour
    • multi-party vendor management
    • building outsource relationships and allowing us to use them selectively and appropriately to augment our capability and pricing and investment needs.  
  • Support the development of onshore HUB development and make sure that these large-scale tech projects also leverage the connections with TAX, Strategy and PAS.   

Skills and attributes for success
To qualify for the role you must have


  • Understanding and experience in delivering complex, large scale transformation projects 
  • Ability to engage with key stakeholders at all levels and influence change and create buy-in and support
  • Ability to conduct and outline methodologies for quality assurance on projects 
  • Clear stakeholder identification and support both in terms of expectations and execution
  • Ability to engage with senior program managers on program cost, quality, resourcing and timelines on expectations and delivery

Ideally, you’ll also have


  • Ability to manage ambiguity, and relationships between Global and local teams
  • Ability to flex working hours to accommodate global stakeholders 
  • Ability to facilitate discussions and meetings
  • Ability to build virtual networks across different cultures, run effective conference calls/meetings to drive outcomes and agreed actions
  • Highly effective written and verbal communication skills; ability to distill complex information to be easily digestible for a variety of audiences.  Good command of the English language (verbal and written)
  • Willingness to learn and adapt, and build strong relationships
  • Cultural sensitivity and global mindset
  • Team player

What we look for

A self-starter that is comfortable with taking initiative, a leader with strong interpersonal skills able to establish effective relationships and work well with a wide variety of people across functions and levels. A good communicator and influencer who leads by example. 

What we offer


As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.    


The exceptional EY experience. It’s yours to build.



EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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