Senior Manager, Infrastructure, Change and Organisation Design, People Consulting UK

Senior Manager: Sustainable Infrastructure and Change and Org Design, EY People Consulting UK

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself.

The UK government’s “UK Infrastructure: A 10 Year Strategy” sets out a long-term, cross-sector plan to drive economic growth, deliver net zero, and improve public services. With a £725 billion commitment, the strategy prioritises stability, private investment, and robust delivery across transport, energy, digital, water, housing, and social infrastructure. Sustainable infrastructure will play a critical role in delivering this strategy. Building a career in this sector offers diverse opportunities on some of the UK’s most transformational and iconic projects.

The opportunity

Advising clients on their most complex sustainable infrastructure challenges, is a core focus for EY, and something that spans multiple sectors and competencies. We are focused on growing our sustainable infrastructure programme focus and large-scale transformation delivery across our wide range of clients within a variety of sectors, including Government, Transport, Energy and Utilities, Housing and Telecommunications. We want people who are passionate about sustainability and climate change and who are keen to help clients realise decarbonization and energy transition ambitions.

We are looking to grow our overall presence across the infrastructure sector and be involved in the design, development and delivery of significant programmes under the recently published UK Infrastructure 10 Year Strategy.

We are seeking a Senior Manager level Consultant with experience leading business change and organisation design in Infrastructure. As a Senior Manager, you will be a leader in a client facing team on complex transformation programmes for leading organisations across UK&I, delivering change and organisation design to drive better business, environmental and people outcomes for long-lasting results. Now more than ever, clients want to understand how change affects their people. As part of the team, you will be skilled at helping clients take a ‘human centred’ approach to achieve successful transformation. Using the latest innovations, you will partner with clients on their biggest challenges to find people-centric solutions that work for their organisation - from implementing culture, new operating models, technology and people change to communication strategies and leadership development.

Joining Infrastructure in 2026 as a Senior Manager gives the right candidate the opportunity to be involved in our exciting growth journey, providing opportunities to deliver transformative work that is absolutely delivering social value, a more sustainable future, and helping to deliver our commitment to building a better working world.

Your key responsibilities

• Active member of the wider leadership team to define project scope and execute delivery with clients, the consulting teams and wider stakeholders 
• Independently analysing complex problems and presenting solutions to clients and the wider team 
• Own and manage relationships with senior infrastructure clients to contribute to business development and enhancing EY’s brand and reputation
• Structuring and managing projects and programmes of transformation 
• Managing project commercials, risks and issues 
• Bringing expertise from previous experience to test, shape and challenge our approaches to project delivery
• Leading teams and developing our people to help them reach their potential 
• Building strong relationships, especially with peers and leaders from client organisations and across the EY network 
• Building our business and generating profitable revenue by winning work through fostering strong client relationships, account leadership and leading/contributing to proposals 
• Contributing innovative ideas to expand our People Consulting service & Infrastructure service offerings to clients and positively impact client engagements 
• Keeping up to date on relevant infrastructure market trends, key functional and technical skills and proactively sharing this knowledge with the infrastructure community
• Being an active leader in the EY Workforce Advisory Community and the EY UK&I Infrastructure Community, assisting with the integration and inclusion of team members and operating as a part of a high performing team 
• Visibly demonstrating our values through your day-to-day behaviours and challenging where these are not demonstrated in others 
• Contribute to EY’s positioning across the UK (and global) infrastructure market, through an active social media presence, and thought leadership development

 Skills and attributes for success

• A strong understanding of, and interest in, the UK Infrastructure sector including HMG commitments such as National Infrastructure Strategy and Ten Point Plan for a Green Industrial Revolution. 
• Knowledge of sustainability and climate change challenges across industries 
• Knowledge of one or more of the following sectors: Energy, Government, Transport, Power and Utilities
• Strong commercial acumen and experience in managing commercial side of projects
• Expertise in business development, including identifying opportunities, shaping and selling propositions and contributing to pipeline development
• Passionate about working with clients to find people-centred solutions 
• Be professional, quickly establishing personal credibility and demonstrating expertise 
• Resilient and able to work under pressure to deliver pragmatic solutions that are acceptable to all stakeholders 
• Comfortable leading in a virtual environment – both with the team and with clients 
• Curious, confident and able to think creatively, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical and sustainable solutions 
• High in emotional intelligence, able to build trusted relationships through effective communication and stakeholder management, including the ability to empathise, actively listen, identify non-verbal cues and translate client needs into actions  
• Are inclusive, encouraging collaboration amongst team members, nurturing and encouraging talent to improve capability, especially amongst more junior members 
• Are passionate about our purpose – ‘shaping the future with confidence’

 To qualify for the role, you will need:

• This role is available in our EY London, Birmingham, Manchester or Leeds offices
• Educated to degree level or equivalent qualification or experience
• Minimum 8 years of professional experience either within the infrastructure sector or in a consultancy role leading complex organisational design transformations and end-to-end business change
• Able to manage the client change and organisation design journey by developing and delivering digital and/or organisational strategies supported by integrated change experience and organisation design roadmaps and business cases 
• Demonstrable commercial management skills and acumen across large programmes, including contribution to account growth, pipeline development and sales activity
• Able to turn complex quantitative and qualitative data analysis into a compelling narrative to support project delivery 
• Strong leadership - be able to anticipate and manage potential issues during client assignments, providing visible thought leadership internally and with our clients
• Lead by example and actively demonstrate professionalism and the ability to rapidly establish personal credibility to make a strong personal impact 
• The ability to proactively build relationships and manage client stakeholders, including providing robust advice, delivering difficult messages and managing performance issues 
• Deliver effective organisational design and change management to enable/enhance workforce performance, engagement and wellbeing 
• Contribute to market-facing thought leadership, insights and points of view that support EY’s growth agenda and differentiate our propositions
• Strong insight into one or more of the following: Government & Infrastructure Sector, Energy & Assets, Consumer Products, Technology & Communications 
• Knowledge of/experience in any of the following technologies and their organisational implications: 
• ERP systems (e.g., SAP Solutions Suite (SAP S/4Hana preferred), Microsoft Dynamics) 
• Emerging technologies (e.g., AI, Big Data, RPA, IoT, Blockchain) and enabling software (e.g., Blue Prism) 
• Other ‘people’ experience enhancement technologies and providers 

Ideally, you will also have:

• Experience of leading design thinking and human-centred design methods
• A strong awareness of the latest infrastructure industry and technology trends
• Project Management skills (Microsoft Project/Prince 2)
• An understanding on how Agentic AI can add value to businesses and the Infrastructure sector

What we look for

• We would like to meet professionals who want to work on large-scale programmes and get involved in building our people-focused transformation service offering. 

• We are looking for individuals who can demonstrate real impact for our clients within various areas of People Consulting 

• We want to hear from people who have hands-on experience, that want to keep close to the advancements in the business world and deliver solutions that have optimum impact on their clients. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 What we offer

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: opportunities including monthly Lunch and Learns and dedicated infrastructure in-person learning days mean you’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!