Senior Manager, Banking Design & Transformation, Business Transformation

Senior Manager, Banking Design & Transformation 

Drawing on a reputation for providing deep industry experience and leading consulting services to the banking industry, EY is further expanding its Banking Design and Transformation practice. Our objective is simple; we look to provide long-term value to our clients by simplifying their business models and improving their processes while focusing on their customer needs. 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all.  

We’re looking for high calibre Senior Managers, with exceptional leadership skills and proven track record of delivering tangible results from complex Change and Transformation initiatives at Top Tier Global Banking institutions, leveraging modern technologies and through partnerships within the financial services ecosystem. 

The opportunity 

The Banking Design and Transformation team brings together a deep knowledge of industry trends and strong execution experience to help our clients develop and execute their transformation agendas and deliver on strategic business objectives. 

We specialise in designing better banking businesses serving clients across retail banking, commercial banking, payments, and cards. Our clients are facing increasing pressure from regulators to improve customer outcomes and reduce systemic risk; from shareholders to improve returns through improved efficiency and reduce cost; and from customers to deliver seamless, digital and customer-friendly services which match those they experience in other sectors and being offered by traditional and new, often fully-digital, competitors. 

As a Senior Manager in our team, you will lead engagements to help clients at all levels of an organisation solve their most important business challenges. You’ll help them define and execute change from front-to-back relating to a wide range of agendas, such as customer experience transformation, cost optimisation, business simplification, digital strategy, regulatory change and organisational re-structuring. 

You’ll be pivotal in making this happen so if you are interested in being part of a growing team, working with some of the most recognisable names in the Global Banking industry, and reaching your full potential, we want to hear from you. 

Your key responsibilities 

We are looking for people who can lead client delivery teams, shaping and owning detailed analysis and design, as well as implement practical and innovative solutions to address our clients’ challenges. Responsibilities include:  

• Design and implement new or enhanced operating models within a specific function or enterprise wide 

• Identify and implement cost reduction opportunities across an entire organisation or within a specific function 

• Contributing and/or leading on process re-engineering initiatives that result in real benefits to the client both financially and from a compliance point of view 

• Work with our clients who are in the process of merging or de-merging (including carve outs) to ensure their operation functions going forward 

• Operationalise regulatory or risk driven changes such as AML, Conduct Risk, KYC, Basel III/IV etc 

• Support the wider team with the development of thought leadership, benchmarks, quality and risk management activities as well as team events 

• Help develop our business by supporting sales activities and leveraging their own networks and contact 

Skills and attributes for success

We are looking for candidates at Senior Manager level. All the above responsibilities apply to all grades at different level of depth. Specific responsibilities for the Senior Manager grade are: 

• Lead client assignments either standalone or as part of a larger team 

• Networking to develop long-term trusted relationships 

• Work as an Engagement Manager responsible for budgeting, billing and EY’s essential quality and risk management activities 

• Identifying opportunities for and securing new business working with the EY delivery and/or sales teams 

• Leading proposals and bid teams 

• Liaising with service line teams, functional specialists and Area Partners 

• Enhance skills that will help develop EY’s business  

• Pro-actively support the people agenda including counselling of junior colleagues, performance management and people management 

To qualify for the role, you must have some or all of the following: 

• Previous experience in financial services consulting or comparable experience driving transformation initiatives 

• Strong track record in managing project delivery, with an ability to lead teams in the development and delivery of high-quality output against project objectives to tight deadlines 

• Appreciation of current market trends in retail banking, commercial banking and related operational areas 

• Specialism in at least one retail banking or commercial banking product or service (e.g. mortgages, unsecured lending trade finance, cards, payments, cash management, current accounts etc.,) 

• Specific skills in a number of consultancy approaches such as target operating model development, service redesign, digital transformation, cost reduction, process re-engineering, post merger integration and carve outs. Including both design and implementation,  and ideally at a group or divisional level), 

• Intellectual strength and flexibility to rapidly understand complex problems and rationalise these into a workable solution which can then be delivered 

• Ability to develop and deliver high quality output against stated project objectives and meet tight deadlines 

• Ability to develop impactful written presentations and participate effectively in meetings with senior clients  

Ideally, you’ll also have: 

• Experience from delivering successful transformation in retail and/or commercial banking, either enterprise wide or within a specific function or process 

• Experience harnessing modern technologies such as scaled AI, GenAI or integration of digital assets creating new opportunities for revenue generation and operational efficiency 

• Knowledge or at least an awareness of the regulatory and geopolitical challenges that banks face and their impact on operations 

• Expertise in cultivating mid- to senior-level relationships with clients and the ability to interact with clients up to the C-suite level  

• Sufficient technology and data experience to lead a blended team of technology and business consultants 

• Ability to work under limited supervision (‘self starter’) in unstructured environments 

• Advanced proficiency with PowerPoint and Excel 

What we look for 

We are looking for people passionate about accelerating their careers in Banking & Capital Markets and who want to help transform the financial services industry. If you have relevant experience in advisory roles, a passion for enacting change in the banking industry, combined with the drive to help businesses achieve their potential, this role is for you. 

What we offer 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer: 

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. 

The exceptional EY experience. It’s yours to build. 

Apply now. 

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