Senior Consultant, Qualitative Design Researcher

Senior Qualitative Design Researcher (Senior Consultant) - Research & Insights

Senior Consultant, Qualitative Design Researcher – Research & Insights, EY Seren

About EY Seren

Growth comes from solving problems that matter for people. For customers, employees, and society at large. At EY Seren we focus on the ways in which people make decisions. Helping them make better choices and solving their most pressing problems. Working with organisations to create the platforms, products and services for tomorrow. Making the world an easier, more enjoyable and sustainable place to live and work.

We’re a group of world-class design researchers, designers, strategists and technologists. We provide full-service business transformation. Building a better working world, by creating new ways to serve people and help them grow – that’s growth re-imagined.

The opportunity

This role sits within EY Seren’s Research and Insight team. Everything we do is guided by our purpose: we believe helping humans to continuously understand each other, and become more responsive to one another's needs, is central to successful transformation - whether personal, organisational or global. We appreciate that humans are complex - full of contradictions, dilemmas and irrationality. We believe appreciating human complexity is the key to building empathy and connection, which allows us to unlock growth and human transformation.

As one of our Senior Design Researchers you will work within cross-functional teams to inform improvement of existing services, the design of new ones, and - ultimately - fuel the growth of our clients’ businesses and build a better working world. With guidance from more senior team members, you will fuse design research with our quantitative research, data analysis, and futures research teams. Working with our wider service design and build practices to apply your insights into the iterative and agile process, all with the goal of helping our clients provide products and services that help their customers progress. You will have the opportunity to work with some of the largest and most prominent organisations across a variety of sectors – from financial services, energy and resources to local and central government.

EY Seren provides an environment in which you can grow as a design research professional and learn from other world-class practitioners.

Your key responsibilities

You’ll be a passionate design researcher and an advocate for customer-centricity. As well as being proficient in qualitative research and able to deliver top quality design research engagements, you will be passionate about collaborating across boundaries with other research and design disciplines.

• Deliver Design Research within mixed-practice EY Seren teams, leveraging the power of qualitative Design Research, and drawing on the wider Research and Insight capability
• Apply your experience in research, providing hands-on planning and delivery, coaching Junior researchers and managing senior stakeholders from the client, EY and EY Seren teams.
• Be an integral part of our project teams through the work, maintaining EY Seren’s values and high quality of client service
• Work collaboratively with other Practices in EY Seren to combine the power of qualitative design research with our company’s design, business and delivery expertise
• Provide teams and clients with a clear view on all research options available, working with Lead Consultants to plan pricing and resourcing
• Play an key role in furthering Design Research capability and our Research & Insights Practice community

Skills and attributes for success

• Growing knowledge of a diverse range of design research methods
• Demonstrable practical experience delivering design research projects, either in an academic environment or in a commercial setting.
• Awareness of how your work integrates into wider new product and service design methods
• Strong problem-solving skills
• Strong verbal and written communication skills
• Experience in working collaboratively across teams and business functions
• Experience in managing stakeholders, both internally and externally
• Awareness of wider product and service design methods

To qualify for the role you must have

• Extensive work experience in relevant research field
• Growing experience with at least several of the following types of research: usability testing, ethnography, co-creation, contextual inquiry, cultural probes, foresight workshops, literature reviews, diary studies, multi criteria analysis, mindset / persona development

Ideally, you’ll also have

• Experience working with behavioural science / economics
• Experience in using some quantitative research methods
• Experience working with systems thinking / theory
• Experience in social listening methods 
• Experience working within agile product development and SCRUM environments
• Background in management consulting or other client facing professional services

What working at EY offers 

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark.

Apply now.

Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. We ask because it matters!