Senior Consultant, Product & Experience Management

Product & Experience Management – Recruitment Job Specs

1. Senior Consultant, Product & Experience Management

Your Impact and Purpose – Do you want to feel empowered to push boundaries, be part of a motivated team and deliver transformative change for the biggest companies in the world? We are on a mission to change customer experiences for the better, across a range of complex industries, including Financial Services, and are growing our exciting Product & Experience Management practice to do exactly that. If you want to make a tangible difference and progress your purpose-driven career journey, we want to hear from you.

Our value – Product & Experience managers help our clients to navigate the end-to-end journey from concept to release and beyond, working alongside Business stakeholders, design and delivery teams to ensure products and services being developed meet the business’ objectives. By looking across the entire product lifecycle, from strategy and concept, through design, delivery, release and scale, we can support our clients in a multitude of ways to add long term value. Our specialists combine the skillsets of creative designers and strategic consultants, flexing accordingly to the situation but never losing sight of the end outcomes.

About EY Seren – At EY Seren, the work we do reaches deep into the interactions, choices and experiences people encounter every day. We want to help people make better, more effective choices and solve their most pressing problems. We work with organisations to create transformative platforms, products, services and experiences that will make the world an easier, more meaningful and sustainable place to live and work. We don’t have all the answers, because – just like people – every problem is unique and needs the right care and attention to find the right solution.

Clients push us every day to help them solve new and complex challenges in a rapidly changing world, which is both a privilege and responsibility. We influence senior client stakeholders and decision-makers at the highest levels and have conversations that excite us and challenge us to do our best work. We’re a unique but integrated part of an established global business, which brings new thinking, challenges, and opportunities - and helps us make a difference: our human-centered approach to doing business is helping shift the world around us, simplify complexity and push us to go further as we help reimagine growth - for business, for people and for our communities.

The Opportunity – We are looking for Product & Experience Managers to join our growing team working in a hybrid manner out of our London Bridge / Canary Wharf offices. You’ll work as critical part of a multidisciplinary team on major client engagements and accounts, and both our internal and external teams will depend on you as a trusted collaborator, and advocate for exceptional human-centered design.

You’ll be hands-on and not afraid to dive into the detail or to ask the right questions to ensure we deliver the best possible outcomes, products and experiences for our clients and their customers. You’ll be delivering thoughtful and impactful digital products and services, driving the propositions end-to-end, from discovery and concepting activities, to creating the business case, refining the designs and prototypes, and managing the product backlog all the way through to build, delivery and go-to-market launch.

The work we do is big: big in scale, big in ambition, and big in impact. We don’t do work that sits in drawers. We shape and create solutions that make a difference in the world: solutions that help people have better, more meaningful experiences and make better, more effective choices and decisions - for themselves and for the people that matter most in their lives.

You won’t do this on your own. As an indispensable member of our Product & Experience Management team, you’ll learn from some of brightest minds in the industry, working alongside the best in Service Design, Strategy, Research, Insight and Technology.

Your Key Responsibilities –

• Work across a diverse range of Product & Experience Management engagements, shaping new product strategies, building the case for change and overseeing their delivery to the market
• Manage complex digital products and services throughout their whole lifecycle - you will drive them from discovery through to delivery
• Operate effectively within cross-functional teams, regularly collaborating with research, design, business analysts, solution architects and developers, to deliver project outcomes
• Drive the delivery of products and services that are ‘valuable’ for customers, not just ‘desirable’, and balance the design-focused (right-brain) with the commercially-focused (left-brain) goals and objectives
• Facilitate and lead workshops that align stakeholders and generate meaningful results
• Present in a clear and confident manner to a range of stakeholders across various business functions both for internal teams and clients
• Ensure research and usability testing insights are leveraged for data-driven and customer-centric decision-making
• Manage the business readiness activities, and monitoring the post-delivery progress against the KPIs, to ensure the benefits are being delivered
• Assure the delivery is managed within acceptable quality and risk parameters
• Collaborate with your peers, leveraging the power of the EY network to build solutions to client’s biggest problems
• Work with the Product & Experience Management Practice leadership team to support, grow and develop the practice and pursue new business opportunities

Skills & Attributes for Success

Character

• Intrapreneurial and resilient navigator of client challenges
• Handles ambiguity with ease
• Fearless problem solver, not afraid to ask the tough questions
• Leads by example, with a “get it done” approach to delivering value for clients
• A passion for research and understanding human-beings and how they tick

• Measures themselves on outcomes, not outputs

Essential Skills

• Comfortable challenging the status quo, working at high level strategy or detailed design, and able to adapt accordingly
• Strong communicator, with ability to act as a trusted partner and manage stakeholders
• Possesses an understanding of how to succeed in a large organisation, whilst remaining agile and nimble to achieve results
• Understanding a client's perspective and ability to rapidly assimilate into their organisation and culture
• Ability to work with development teams and technical resources to implement designs
• Familiarity/experience with JIRA/Confluence

Capability

• Brings a core consulting skillset, able to absorb information and apply to problem at hand
• Practical “agile” delivery experience (preferably certified)
• Prior experience in product management and/or product ownership
• Ability to drive strategic, data-driven decision-making in businesses
• Understanding of and ability to navigate regulatory landscapes and governance models
• Customer obsessed, with understanding of key Financial Service and wider industry trends, and interest in future technology

Professional Experience –

• 2-4 years of experience in Product Management/Ownership, Business Analysis, Consulting
• Evidenced experience of delivering and optimising products, services, and experiences from the initial idea, through to business readiness, and right into the hands of the customer
• Worked alongside designers and product owners to create impactful products, services and experiences
• Experience building positive relationships with integrity and authenticity
• Experience designing and facilitating complex workshops for large, broad stakeholder groups
• Practical hands-on experience with the latest software across both design and delivery; from Adobe Creative Suite to Figma, Invision, through to Jira/Confluence
• Ability to produce high-quality written deliverables in fluent English
• A willingness to travel and work in client offices, both in the UK and overseas

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Build your legacy with us.

Apply now.