Product Consultant - Talent/HR Service Delivery, Assistant Director

At EY, we’re all in to shape your future with confidence. 

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 

Join EY and help to build a better working world. 

What will you do for Talent/HR Service Delivery

• Lead the design and deployment of Talent solutions across process, technology, and data
• Drive innovation through AI and automation to transform service delivery and user experience 
• Contribute to development of the Talent Service Delivery roadmap  
• Manage end-to-end delivery across global teams, including both internal and external delivery partners 
• Influence senior stakeholders and ensure successful adoption across Regions and Service Lines (business) 
• Use insights (data, process mining, employee feedback) to identify opportunities for optimisation and/or enhancements 
• Contribute to business cases and prioritisation of strategic initiatives 
• Drive simplification and reduce duplication across the Talent ecosystem 

What we are looking for

• Strong experience owning a Talent/HR digital product or enterprise platform, with accountability for roadmap, prioritisation, and outcomes 
• Extensive knowledge of Talent/HR transformation, service delivery, and process design 
• Proven ability to deliver change in complex, global environments 
• Strong stakeholder management and influencing skills, including at senior levels 
• Understanding of core HR technologies (e.g. ServiceNow HRSD, SAP SuccessFactors) and emerging AI/automation trends 
• Strategic mindset with the ability to translate ideas into practical, scalable solutions 
• Analytical mindset, comfortable using data to drive material change in service delivery 
• Comfortable operating in ambiguity and driving outcomes in fast-paced environments 
• Practical, detail-oriented approach with a strong focus on clarity, simplicity, and employee experience 

Why join us

• Be at the forefront of AI-enabled Talent transformation
• Shape global solutions that impact employees at scale (400K people)
• Work in a collaborative, high-performing, and forward-thinking environment
• Influence strategic priorities and see the direct impact and outcomes of your work

What we offer you    

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.  

Are you ready to shape your future with confidence? Apply today.   

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.  

EY | Building a better working world 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.