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Operations Manager - Global Tax E-invoicing Solution (GTES)

Location:  London
Other locations:  Anywhere in Region
Salary: Competitive
Date:  Jul 16, 2024

Job description

Requisition ID:  1485268

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


The opportunity

With the continuing and rapid development of tax technology solutions, particularly Software-as-a-Service (SaaS) solutions, it is necessary to enhance our operational models to achieve success in the future. In preparation for the future, EY Tax and Law have created a new “Centre of Excellence” (CoE) to support SaaS solutions throughout their lifecycle. 


The objectives of the SaaS CoE are twofold: 

  • Operational management of Tax and Law SaaS solutions and 
  • Sales enablement and support to drive the market success of these solutions. 


The SaaS CoE currently supports multiple Tax and Lax solutions including the Global VAT Reporting Tool (GVRT), Mandatory Disclosure Regime (MDR), Web Data Permissions Navigator (DPN) and the newly deployed Global Tax E-invoicing Solution (GTES), with this number of solutions is expected to grow rapidly. 


In joining the SaaS CoE you will have an exciting opportunity to contribute to the ongoing success of this new business unit, becoming deeply embedded in the operational management of the SaaS CoE and thus ensuring the smooth running of the technology solutions that it supports.

Your key responsibilities

EY is looking for an Operations Manager who will oversee and coordinate all operational activities pertaining to the ground-breaking product, GTES, which looks to reimagine how our clients can manage their global e-invoicing and e-reporting obligations in this dynamic and rapidly growing area. As part of our new Global SaaS business, you will work with our Product Owner and product team to ensure the smooth operation and deployment of GTES around the world.


The Operations Manager for GTES will will ensure adherence to all processes and procedures, and that deadlines are met with a view to ensuring the successful operation and growth of the GTES solution. The ideal candidate should have excellent management and leadership skills, and the ability to work well under pressure.


The successful candidate will work collaboratively with cross-functional teams to support operations and ensure alignment with the overall product strategy. 


Our global reach and combination of tax, tech, and client knowledge make us the perfect platform to build your career.


Your responsibilities will include:


  • Working under the direction of the Product Owner, to drive and deliver all aspects of GTES operational management
  • Liaise with key stakeholders to develop and implement GTES specific operational policies and procedures, ensuring they are aligned with the organization's objectives and meet the needs of the solution
  • Drive engagement of local Member Firms with the e-invoicing project, including but not limited to: 
  • Acting as an advocate of the GTES solution across various forums as required 
  • Working in conjunction with local Member Firms on e-invoicing business cases to support investment decisions, and where necessary qualify the robustness of the same
  • Maintain GTES compliance with internal processes and controls such as Tax Quality, Independence, Tax Technology Approvals Roadmap etc.
  • Author and update assorted product documentation as required
  • Monitor assorted product specific Key Performance Indicators (KPIs) such as client numbers, pipeline, revenue etc
  • Manage business side deliverables to ensure deadlines and objectives are met
  • Produce regular reports on business side performance and/or metrics for reporting to key stakeholders and committees
  • Support with project management of operational and business tasks for the GTES product team
  • Collaborate with key stakeholders in and outside of the SaaS CoE to develop and implement strategic plans and go-to-market materials for GTES
  • Develop and maintain relationships with key stakeholders across the business to ensure smooth operations

Skills and attributes for success


  • We are looking for people with excellent communication abilities with relevant experience in a operations position.
  • Confidence and maturity to work effectively with senior leaders across the SaaS CoE and beyond 
  • Excellent communication and collaboration skills
  • Proven relationship management abilities to work effectively with project teams
  • Ability to work and team with a multitude of different people from various parts of the Business and IT
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Strong analytical and problem-solving skills, with a data-driven approach to decision making
  • Strong organization skills, attention to detail, and ability to prioritize effectively 
  • Possess a high energy level and an ability to work well under pressure
  • Experience working remotely across borders with multi-national, culturally diverse teams would be an advantage

To qualify for the role you must have


  • 5+ years of experience in an operational management role
  • Strong knowledge of MS Office applications
  • Familiarity with EY Tax’s internal processes (for example: the Tax Technology Approvals Roadmap) would be considered an advantage but is not essential


Ideally, you’ll also have


  • Work experience in a professional services industry
  • Familiarity of EY internal processes would be an advantage


What we look for


  • Ability to work well under pressure and manage multiple projects simultaneously
  • Delivers results through individual contribution and ability to lead junior team members
  • Solid influencing skills are required to work with other departments or leaders and encourage effective feedback for all team members with partners beyond the team

What we offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team. 


The exceptional EY experience. It’s yours to build.



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