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Learning Solution Design Analyst - Supervising Associate

Location:  London
Other locations:  Anywhere Globally
Salary: Competitive
Date:  08-Nov-2022

Job description

Requisition ID:  1199601

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.



Digital Talent is a new global team established within EY Global Talent Executive that is organized under common leadership and a new operating model. Responsible for HR processes, transactions and technology across our global organization, the mission of Digital Talent is to deliver world class globally consistent processes and enabling technology.
EY’s Talent technology footprint has been honed over the past 5 years to a comprehensive yet specific set of specialist tools that allow EY to manage, develop and measure employees. Digital Talent develops and delivers a vision around how digital assets will transform HR business models and fulfill those business stakeholder needs, goals, opportunities and challenges. Digital Talent team will also ensure that these systems continue to deliver value and are correctly aligned to the overall strategy of the firm.


Supervising Associate

We are looking for an experienced SF Learning Consultant / Professional who can work well in a team environment, quickly get acquainted with the Learning platform at EY, which includes EY specific customization as well as other related applications which are integrated with SF LMS such as ServiceNow and work well in a fast-paced dynamic environment

As a Supervising Associate, you will be a key member of the Digital Talent Design team responsible for coordinating and/or leading the design and deployment of system solutions, testing and implementation of EY HR systems.

Your key responsibilities


  • Develop and lead the creation of a realistic and robust project plans, the definition of project scope, objectives and the involvement of all the relevant stakeholders
  • Define the project team based on the requirements and support the engagement of resources
  • Monitor changes for project scope, schedule and costs and take appropriate actions
  • Identify risks to critical path and document to support the creation of contingency plans
  • Lead the creation, maintenance and sharing of comprehensive project documentation, ensuring high quality and a low rate of review cycles
  • Delegate specific tasks to resources and provide the right level of support and review to successful delivery
  • Responsible for analysis and design in all its phases, from the collection of functional and technical requirements to the recommendations on improving process, efficiency and leading practices
  • Lead resources on specific tasks based on complexity and delegate when required
  • Responsible for the build and configuration phases based on the agreed technical specifications
  • Lead all the phases of testing: System Testing (ST), User Acceptance Tests (UATs), Performance/Volume Testing
  • Conduct training needs Analysis and define training plan, including budget and attendees
  • Lead the readiness assessment for the deployment (i.e. data cleansing, environment configuration and user profiling)
  • Lead the software transition from the project to BAU maintenance and handover
  • Escalation point and review the regular progress updates, working on solutions and solving potential risks and issues.
  • Create project strategy, objectives, decision criteria and prioritization within the portfolio in order to ensure the right balance between demand and supply
  • Configure SAP LMS and other systems in the Learning landscape as per agreed and approved specifications
  • Work with stakeholders to build and maintain strong relationships
  • Identify stakeholder’s issues and actions to address and resolve issues on a timely manner.
  • Lead the scoping of requirements to assess vendors capability to deliver projects successfully.
  • Monitor vendors' performance and deliverables against EY standards and agreed targets
  • Lead and manage cross border teams in a virtual environment, manage counselling relationships with virtual counselees


Technical Requirements/Qualifications 


  • Bachelor's degree
  • 5-10 years’ experience within the HR function with a focus on HRIS Project
  • Excellent understanding of SF LMS solution and configuration
  • Project Management skills
  • Demonstrate effective communication, problem solving, analytical skills and leadership skills
  • Must be well versed in use of Microsoft Office applications (excel, word, PowerPoint, outlook), Microsoft Teams and SharePoint.
  • Proficient in using business English
  • Experienced in effectively leading, coaching, conflict management, dealing with ambiguity, negotiation and decision making
  • Preferable to have Associate level SAP SuccessFactors LMS certification.




What we offer


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


If you can demonstrate that you meet the criteria above, please contact us as soon as possible.


The exceptional EY experience. It’s yours to build.


EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.


EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.


EY is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and either need assistance applying online or need to request an accommodation during the interview process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at





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