IT Logistics and Migration Engineer - Associate

Role Overview

This role sits within EY Technology – On-site Services, providing hands-on support across IT asset management, stock control, and end-user device build and migration services. The role is highly operational and customer-facing, supporting new joiners, leavers, PC refresh activity, and wider IT projects while ensuring accurate asset records and strict adherence to EY security, lifecycle, and governance processes. The role includes physical activity and direct engagement with EY personnel.

Key Responsibilities

• Receive, store, issue, and dispose of IT hardware and consumables in line with defined processes
• Maintain accurate hardware asset records in ServiceNow, including IMAC updates
• Carry out regular physical stock takes and investigate discrepancies
• Build, image, configure, and prepare PCs for new joiners, replacements, loan devices, and lost/stolen scenarios
• Diagnose PC faults and raise support tickets with hardware manufacturers
• Perform end-user data and settings migrations following standard checklists
• Allocate devices to engineers and manage returns to IT Stores
• Issue laptops and peripherals to new starters and manage leaver returns
• Install additional software and perform quality assurance checks
• Support PC refresh programmes, office moves, events, and other IT projects
• Adhere to all EY Information Security, asset security, and lifecycle management policies
• Provide professional, responsive customer service and escalate issues where required

Skills & Experience

• Experience in a customer-focused, professional services or IT support environment
• Strong administrative and asset management experience with high attention to detail
• Good working knowledge of PC hardware, software builds, and IT equipment lifecycles
• Confident working with asset management and ordering systems (e.g. ServiceNow, Mercury)
• Strong organisational skills with the ability to manage conflicting priorities
• Clear written and verbal communication skills
• Proficiency in Excel and standard business tools
• Practical problem-solving skills and a proactive approach

Personal Attributes

• Professional, reliable, and customer-focused
• Flexible, “can-do” mindset with the ability to adapt in a fast-paced environment
• Comfortable handling routine tasks as well as time-sensitive operational issues
• Self-motivated team player with a strong sense of ownership and accountability