EY Foundation - Student Onboarding Coordinator - Permanent

Introduction to EY Foundation
The EY Foundation is a charity established in 2014 to help young people from a low-income background to develop the skills needed to succeed in the workplace. We were founded by EY, the professional services firm, who continue to be our primary funder.  
 

Our ambition is that all young people eligible for Free School Meals have an employment and earnings potential equitable to other young people in the UK. We do this through a deep understanding of both sides of the labour market, bringing together employers and young people. We work in collaboration with a wide range of organisations to deliver employability skills programmes, scalable digital interventions, and by leveraging our convening power to influence systemic change.
 

We work in regions across the country, with team members based in four hubs in London, Manchester, Glasgow, and Birmingham. We operate a hybrid working model, where staff work in the office at least one day per week, however, depending on the nature of your role or specific business needs, you may be required to attend the office or events more than once a week.
 

As an independent charity we raise income through corporate partners, traditional fundraising, and grants. 
 

EY Foundation is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Successful applicants will need to undertake an Enhanced DBS check via the Disclosure and Barring service, where appropriate.
 

Our values
In your role you will be expected to demonstrate or develop leadership competences based on the Foundation’s four key values. They are:

• Growth mindset – increase our impact on more young people through dedication, innovation and hard work 
• Empower people – everyone is given the opportunity to develop and to succeed
• Courage – use new learning and diversity of thought to challenge the status quo, embracing lessons learned even if a project misses its targets
• Collaboration – build relationships – internally and externally – to share ideas, embed an inclusive approach, and achieve bigger outcomes.

Our commitment to diversity and inclusion
At the EY Foundation, diversity, equity, inclusion, and belonging are at the heart of everything we do. We believe in the transformative power of embracing differences and creating a culture where everyone feels valued, respected and empowered to be their authentic selves.
 

We are committed to fostering an environment that celebrates diversity in all its forms, ensuring that everyone – regardless of background, identity, or experience – feels safe, accepted and that they truly belong. Our dedication to diversity, equity, inclusion and belonging means continuously learning, improving, and challenging ourselves to build a workplace where every individual can thrive.
 

We are an Equal Opportunities Employer and are proud to be a diverse and inclusive organisation. We welcome applications from individuals of all backgrounds, identities and experiences. If you share our commitment to creating a culture of belonging and inclusion, we encourage you to join us and help to make a difference.
 

Your role as Coordinator
Whatever your specific responsibilities and specialisms, as a Coordinator you will be customer and delivery-focused, structured and organised in your approach, highly engaged and interactive with colleagues and beneficiaries of our work. You will take personal ownership of your work and will be proactive in your own development. You will be collaborative with colleagues and supportive of each other in achieving our collective targets and objectives.
 

The successful candidate will demonstrate a strong commitment to social mobility, diversity, and inclusion.
 

Within the Foundation we adopt flexible roles that reflect the dynamic nature of our charity and enable our people to learn, develop and grow their skills and open up career opportunities. This is part of our investment in you. This role profile provides an outline of what will be involved in your role rather than an exhaustive list of duties. Both you and this role will naturally evolve. 
 

Your role as Student Onboarding Coordinator
As Student Onboarding Co-ordinator you will work for the EY Foundation and very close to the EY Recruitment and Onboarding Team. In this role you will be responsible for the efficient and effective processing of HR post offer and onboarding administration for EY Foundation's paid work experience programmes such as Smart Futures and Your Future.
 

The role will include several key responsibilities but are not limited to:

• Work closely with the Recruitment & Onboarding team who delivers excellent service in line with the firm’s recruitment requirements.
• Be responsible for processing all administration relating to the offer of employment, including offer letters, joining instructions, referencing, welcome induction and updating HR and other systems. 
• Ensure new joiners submit all onboarding document in a prompt timely manner meeting deadlines. 
• Process payroll changes and reduce risk around payroll processes by reviewing and checking transactions identified on interface reports from the Payroll provider in a timely way, engaging the Payroll & Benefits team appropriately.
• Be the first point of contact to anticipate and respond to queries from future joiners, including referrals from our EY HR Advisory Team, conducting further analysis and investigation when required.
• Produce regular progress reports for the Student Recruitment Team and endeavour to identify and contribute to process improvement and technology optimisation to benefit key stakeholders and the business.
• Provide flexible support across both the pre-offer and post-offer processes.
• Commit to driving your own personal development by ensuring your knowledge and skills are up to date and keep well informed of HR policy and industry news. You ensure compliance with the Data Protection Act always.

Your skills, knowledge, experience and qualification
What you will bring to the Foundation is your demonstrable skills, experience and knowledge in the following areas:
 

Required:
Skills 

• Organisational Skills: Ability to manage multiple tasks and prioritise effectively.
• Communication Skills: Ability to effectively communicate, convey information and collaborate with colleagues and new joiners
• Customer Service Orientation: Focused on delivering excellent service to future joiners and stakeholders.
• Analytical Skills: Ability to analyse data and produce progress reports.
• Problem-Solving Skills: Capable of identifying issues and contributing to process improvements.
• Collaboration Skills: Ability to work effectively with various teams, including EY Recruitment & Onboarding and Payroll & Benefits.
• Attention to Detail: Ensuring accuracy in processing HR documentation and payroll changes.
• Adaptability: Flexibility to support both pre-offer and post-offer processes as needed.

Experience

• Customer Service Experience: Experience in a customer-facing role, particularly in a recruitment or HR context.
• Process Improvement: Experience in identifying and implementing process improvements or technology optimizations.
• Team Collaboration: Experience working in a collaborative team environment

Knowledge

• HR Policies and Procedures: Understanding of HR policies, particularly related to onboarding and payroll processes.
• Data Protection Regulations: Awareness of the Data Protection Act and compliance requirements.
• Diversity and Inclusion: Awareness of diversity, equity, and inclusion principles and their importance in the workplace.

Desirable: 
Skills 

• Project Management Skills: Experience in managing projects or initiatives within a team.
• HR and Payroll systems knowledge: Familiarity with HR software and systems for onboarding and payroll processing.

Experience

• HR Administration: Previous experience in HR administration or onboarding processes is preferred.
• Experience in a Charity or Non-Profit: Familiarity with the dynamics of working in a charity or non-profit organisation.
• Experience working with young people in some context

Knowledge

• Understanding of Employment Law: Basic knowledge of employment law and regulations.
• Recruitment Processes: Familiarity with recruitment and onboarding practices, especially in a corporate environment.
• Familiarity with the EY Foundation's Mission: Understanding of the EY Foundation's goals and initiatives related to social mobility and young people. 

Recruitment process
Our recruitment process is designed to identify the best candidates through a comprehensive evaluation of their skills, motivation, and potential. The process includes:
 

Interview:

• Competency-Based Interview Questions: We will assess your technical and professional competencies relevant to the role.
• Motivational Interview Questions: We aim to understand your drive, passion, and alignment with our organisation's values and mission.
• Scenario-Based Questions: You will be asked to respond to hypothetical situations to demonstrate your problem-solving abilities and decision-making skills.
• Understanding of Our Organisation: We value candidates who have a strong understanding of our organisation, including our mission, values, and the sector we operate in.
• Our organisation is committed to providing an inclusive and accessible experience for all candidates. If you require any adjustments or support during the recruitment, selection, or onboarding process, please don’t hesitate to reach out to us.