Communications and Engagement Consultant - Intern

Position Summary: 

Works on a variety of client communications and documentation deliverables including system and end user documentation, on-line help systems, graphics, web-based project elements, and general business communications.  This professional coordinate and manages critical project activities by applying project management knowledge, skills, tools and techniques in order to satisfy customer needs and expectations during projects.

Essential Functions of the Job:

• Under limited supervision, work with product teams to develop and prepare a wide variety of client communications and documentation deliverables such as system and end user documentation, marketing materials, information releases, newsletters and web-based content to support the Global Financial Information Systems. Communication and other documentation may be planned (system enhancements) or unplanned (system outages).
• Maintain familiarity with EY knowledge delivery technologies with emphasis on web-based media and support tools to make certain that communications and other written materials are published within firm standards and guidelines. Provide general graphics development and support skills using various graphics development packages, including Photoshop, Dreamweaver and Fireworks to support communication and documentation requirements for knowledge sharing and information updates to global member firm local support organizations.
• Consult with management in the selection of appropriate media and format for compliance with firm standards.
• Serve as the editor, as required, for documentation and communication quality.
• Provide updates to management on project progress and changing requirements.
• Maintain GFIS CHS/CKR, departmental CHS/CKR and US Finance learning CHS/CKR.

Analytical/Decision Making Responsibilities:

• Ability to determine best medium for information delivery and make recommendations.
• Ability to use documented policies and procedures to make decisions regarding appropriate formats and practices for publishing documentation and/or communications.

Knowledge and Skills Requirements:

• Exceptional client service skills
• Excellent interpersonal, communication (oral and written), organizational, and teamwork skills
• Solid command of business communication tools and strategies

Supervision Responsibilities:

• Perform duties with minimal supervision.
• Some work is regular, operational work and is performed with minimal interaction with supervisors (e.g., daily Alerts, Bulletins).
• Other work is based on projects and is assigned and tracked by a supervisor, but work is conducted with minimal interaction from a supervisor.
• This position does not supervise others but may be responsible for teaming with others to complete project assignments.

Other Requirements:

Overtime may periodically be required due to deadlines on planned projects and/or unplanned communication needs related to system issues.

Job Requirements:

• Education:
  • Bachelor’s degree in English, Communications, Technical Writing or a related discipline, or equivalent work experience
• Experience:
  • Approximately 4-6 years of related experience

Note:

This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.