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Client Technology - Customer Success Sustainability Tech Officer (Director)

Location:  London
Other locations:  Anywhere Globally
Salary: Competitive
Date:  Jan 19, 2022

Job description

Requisition ID:  528181

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 


Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology, you’ll work with technologists and business specialists, blending EY’s deep industry knowledge and innovative ideas with our platforms, capabilities, and technical expertise. As a catalyst for change and growth, you’ll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

How can carbon negative unlock positive value for the planet? How can making sustainable investments in EY products, services and people serve as a catalyst for change? How can we evolve our Technology business and strategy with sustainability at the forefront? Acting on climate change and transforming business to become more sustainable is one of the defining issues of our time. As well as working to make EY more sustainable by becoming carbon negative in 2021 and net zero in 2025, we are developing new solutions to help clients capture the business opportunities from sustainability and decarbonization, while protecting and creating value. Collaborating is essential in order to innovate and accelerate towards a more sustainable future. Your role is strategically positioned to work alongside our technology business partners and alliances to help transform our business with sustainability at the forefront. Together, we can build a better, more sustainable, working world.


Your key responsibilities


  • Lead the definition and implementation of the CT Sustainability strategy in alignment with Global Sustainability to create long-term value for our clients, people, and society.
  • As business innovates to combat client change, identify new technologies that can be a key opportunity for EY and serve as a growth driver.
  • Participate in the review of the priorities for Sustainability as they align to the CT Vision and Mission.
  • Sharpen our sustainability value proposition from a strategy angle (Value-Led Sustainability, Sustainable Finance, Climate Change, Decarbonization, etc.)
  • Leverage market experience and technical expertise in the area of sustainability to support our clients on their strategy to a more sustainable future.
  • Educate and advise both internal and external stakeholders on sustainability strategy by translating science-based information into understandable and actionable insight.
  • Lead projects related to sustainability on a strategic level.
  • Advise CT Leadership in designing key strategies to solve essential sustainability challenges and prepare for the next normal.
  • Participate in Sustainability solutioning, refining and supporting global consistency across different portfolios and geographies. 
  • Enforces governance and compliance to maintain regulatory compliance and enterprise standards related to Sustainability.
  • Support corporate reporting in line with recognized ESG standards and frameworks such as GHG Protocol, TCFD, GRI, SASB, CDP, PRI, and WEF-IBC
  • Manage stakeholder relationships and provide industry insight and experience in the domains of sustainability and social development.


Skills and attributes for success


  • Minimum of 8-10 years of relevant work / project experience in the area of sustainability along with experience in a customer-facing account management or strategic consulting organization.
  • Incisive thinker, confident with sustainability concepts, analysis, and framework. 
  • Enhanced understanding of the policy & technological pathways for infrastructure decarbonization & economic growth.
  • Experience in sustainability strategy definition in particular with regards to topics such as net zero and sustainable finance or also decarbonization, ethical value chain and circular economy.
  • Familiarity with ESG ratings (e.g., MSCI, Sustainalytics, ISS, S&P).
  • Consultative questioning, influence management and critical thinking skills to understand market trends, current directives and recommended viable solutions that are both effective and support the value of sustainability to the business.  
  • Skilled in influencing key executives and stakeholders, challenging the status quo, and advocating for sustainability to be embedded across the organization.
  • A high aptitude for identifying, establishing, and maintaining relationships with key stakeholders across the Tech@EY landscape.
  • Must be comfortable working in an environment where ideas are challenged.
  • Excellent written and oral business communication skills.
  • Lead with empathy, building authentic, genuine, and long-term relationships with the team and key account executives and partners.
  • Easily able to flex style, shift conversation and delivery between business executives and technology decision makers, command a room and inspire others.
  • Embody our culture and values.


What we look for

Those who are curious self-starters, purpose-driven and interested in working on impactful work that matters for our people, our clients and society. 


What we offer


As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer: 

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.    


The exceptional EY experience. It’s yours to build. 



EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

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