UI/UX Senior Designer | Lisboa

At EY, our team of designers, researchers, technologists and strategists work together to create superior apps, websites and software. We approach projects with the insight and perspective that come with years of experience in user-centered design and development. We specialize in creating superior experiences that are supported by research, brand strategy, and a clear understanding of business and user needs.

The Opportunity
We’re looking for User Experience (UX) / User Interface Designers to join our team in our Lisbon office.
This is a hands-on role in which you will be responsible for design centric workstreams of programs, shaping outcomes, managing client relationships and helping grow the design practice.
In this role, you will participate throughout the entire design process - from inspiration and research to building prototypes, communicating a vision, bringing to life integrated digital-physical experiences through products and services.
If you’ve been part of multi-disciplinary projects, have collaborated with a broad range of stakeholders, interacted with clients, mentored and supported designers, designed impactful experiences and contributed towards the design community, then this role is for you.

Your Key Responsibilities

• Design and deliver mockups, prototypes and iterations optimized for a wide range of devices and interfaces;
• Gather and leverage data analysis, user research, benchmarking, and content audits to facilitate/inform UX recommendations / UI development;
• Define product requirements based on user and stakeholder research;
• Structure ambiguous problems and define tasks needed to bring clarity;
• Build, design, present, defend and articulate end-to-end experiences, interaction models and design solutions with colleagues and stakeholders;
• Navigate multiple stakeholder groups and influence others to ensure that an end-product design meets the core business goals;
• Develop and administer quantitative/qualitative research methodologies to gather user feedback and test user reaction and perceptions;
• Support technical teams through the development process specific to design considerations and user experience;
• Run and facilitate design thinking workshops;
• Support user testing to validate or continually reiterate and deliver a strong user experience;
• Design and present solid User Interface that support the defied user experience;
• Advocate and apply design thinking methodologies in multi-disciplinary consulting engagements;
• Undertake primary and secondary project research (across service users, target audiences, competitors, comparators etc.);
• Creation of visually and intellectually compelling service design deliverables (such as Personas, Journey Maps, Prototypes, Presentations, R&D);
• Facilitate interactive design-thinking workshops with senior client stakeholders, customers and collaboration partners;
• Stay up to date on customer experience trends, innovations and impact;
• Meet/exceed the general performance standards of EY Consultants at this grade.

Skills and Attributes for Success

• Develop personas, user journey maps & flows, service blueprints and visual design;
• Create wireframes, prototypes, user interfaces and rapidly iterate scenarios;
• Organize and facilitate co-creation and ideation workshops.

To qualify for the role, you must have

• Design consultant (2-5 years relevant experience);
• BA/BS degree in service design, graphic design, human-computer interaction, or a related field or equivalent combination of education and experience;
• An understanding of ‘Service Design’ and ‘Design Thinking’ fundamentals at a conceptual and practical level;
• A genuine passion for human centred design through an empathetic attitude;
• Strong proficiency in UX & UI tools;
• Strong graphic/visual design skills (illustration, layout, typography etc);
• High standard of written and spoken English (including proof-reading own work);
• Exposure to qualitative user/customer research methods (planning / facilitating: focus groups, interviews, workshops ethnography etc.);
• Exposure to quantitative user/customer research methods (Survey Design, VOC, NPS, Survey Management/Analysis & Reporting);
• Confidence in dialogue and presentations to clients/users/customers;
• Recent relevant work experience, working collaboratively across engineering, product management, user research teams and interface design;
• A genuine passion for human centred design through an empathetic attitude;
• A strong portfolio that demonstrates outstanding design skills, deep systems thinking, and a passion business design that solves challenges;
• Expert level proficiency with common design software, in particular, Figma, Invision or Marvel, Typeform or Google forms, Maze and Hotjar together with Adobe Creative Suite;
• Ability to communicate effectively in writing, and walk-through ideas effectively with passion and integrity.

Ideally, you’ll also have

• A dedication to teamwork and integrity within a professional environment;
• Experience in a Scrum-based production process;
• Experience defining or working with a design system.

What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

• EY offers a competitive remuneration package commensurate with your work experience. Plus, we offer:
  Support, coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career;
• The freedom and flexibility to handle your role in a way that’s right for you.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY | Shape the future with confidence

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions.

#Hybrid