Service Delivery Team Leader - Managed Services | Viseu

The opportunity

At EY, we are building a better working world by helping organizations run and transform their most critical business operations. As part of our growing Managed Services practice, we are looking for a Service Delivery Team Leader to join our Finance, Accounting and Tax Delivery Team. 

In this role, you will lead operational teams within the EY Viseu Delivery Center, acting as a key driver of service delivery excellence, operational performance and continuous improvement across Finance & Accounting Managed Services. 

The Service Delivery Team Leader is responsible for the day-to-day management, performance and evolution of a Finance & Accounting (F&A) Managed Services operation. The role ensures delivery excellence against contractual commitments (SLAs / KPIs), strong client engagement, regulatory compliance and effective people leadership across end-to-end F&A processes.

Your key responsibilities

As a Team Leader within EY Managed Services, you will:

• Lead the end-to-end delivery of F&A Managed Services processes (e.g. Record to Report, Procure to Pay, Financial Controls, Master Data Management and month-end close activities), ensuring consistency, accuracy and timeliness;
• Ensure compliance with SLAs, KPIs and quality standards, driving service excellence and continuous improvement;
• Monitor operational performance, service volumes and key risks, ensuring efficiency, scalability and operational resilience;
• Manage, coach and develop multidisciplinary teams within a Managed Services environment;
• Act as the operational point of contact for clients and internal stakeholders, managing escalations and ensuring clear and effective communication;
• Contribute to process optimization, standardization and automation initiatives, including RPA and AI-enabled solutions;
• Support transitions of new services, clients and geographies into the Managed Services delivery model.

Skills and attributes for success

• Proven experience in Finance & Accounting operations within a shared service, BPO, or managed services environment;
• Strong understanding of end-to-end F&A processes (beyond a single process pillar);
• Previous experience in team coordination or leadership roles;
• Solid understanding of KPIs, SLAs, reporting and performance management;
• Client focused mindset with strong communication and stakeholder management skills;
• Ability to work in dynamic, multinational and multicultural environments;
• Experience with ERP systems (e.g. Oracle, JD Edwards, SAP or similar) is an advantage.

What we are looking for

• A professional with a strong service excellence and customer centricity mindset;
• Natural leadership skills, with the ability to motivate and develop teams;
• Strong analytical and problem solving capabilities;
• Proactive attitude towards continuous improvement and transformation;
• Resilience and ability to manage multiple priorities.

Qualifications

• Experience in Service Delivery, Shared Services, or Finance Operations;
• Degree in Finance, Accounting, Business Administration, or related field;
• Experience in large, multi-client managed services or transformation programmes;
• Experience with performance management, KPIs, reporting and operational governance;
• Exposure to process optimization, automation and RPA-enabled transformation;
• Hands-on experience with ERP systems (SAP, Business Central (Navision), Primavera, PHC or equivalent);
• Solid command of Microsoft Office tools, including data analysis and reporting;
• Fluency in Portuguese and English; Spanish is a plus

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience. Plus, we offer:
•    Support, coaching and feedback from some of the most engaging colleagues around;
•    Opportunities to develop new skills and progress your career;
•    The freedom and flexibility to handle your role in a way that’s right for you.

If you can demonstrate that you meet the criteria above, we look forward to hearing from you.
 
The exceptional EY experience. It’s yours to build. 

EY | Building a better working world.
 
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. 
 

At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions.

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