Senior Consultant - Business Consulting | Financial Services (Business Transformation)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We are looking for a Senior Consultant to join our Business Transformation team within Financial Services.
In this role, you will work with leading financial institutions, supporting complex transformation initiatives across business and technology. You will be part of multidisciplinary teams, acting as a key interface between business stakeholders, IT teams and executive leadership, contributing to the successful delivery of strategic and operational change programs.
This is an opportunity to work on high-impact projects covering areas such as digital transformation, customer experience, core transformation and process optimization, while developing a holistic view of the financial services landscape.

Your key responsibilities

•    Support and lead workstreams within business and technology transformation projects in the financial services sector
•    Analyse, design and optimize business processes and customer journeys, identifying inefficiencies and opportunities for improvement
•    Translate business needs into clear, structured and actionable functional requirements and user stories
•    Act as a bridge between business and IT teams, ensuring effective communication and alignment
•    Develop high-quality deliverables (presentations, reports, analyses) with clear storytelling tailored to executive audiences
•    Manage priorities and multiple topics in parallel, ensuring timely and high-quality delivery
•    Support project governance, Agile ceremonies and iterative delivery models

Skills and attributes for success

•    Strong analytical and problem-solving capabilities, with a structured mindset
•    Ability to simplify complex topics into clear and impactful messages
•    Strong communication skills, with the ability to adapt to different stakeholders and seniority levels
•    High level of autonomy, ownership and proactivity
•    Strong collaboration skills and team-oriented mindset
•    Flexibility and resilience in dynamic and demanding environments
•    Client-centric approach with a focus on delivering value

To qualify for the role, you must have

•    4–5 years of experience in business consulting
•    Experience in banking and/or financial services
•    Proven experience in process analysis, design and reengineering (BPM, workflows, or similar)
•    Experience in customer journey mapping and customer experience (CX) initiatives
•    Experience in defining functional requirements and user stories
•    Participation in transformation programs, including digital transformation or core system initiatives
•    Experience working in Agile/Scrum or other iterative delivery models
•    Strong PowerPoint and structured storytelling skills
•    Fluency in English
•    Availability to travel according to project needs

What we look for

We are looking for professionals with a strong business mindset and a passion for transformation. Individuals who combine critical thinking with execution capabilities, and who are comfortable navigating complex environments while maintaining a clear focus on outcomes.
If you’re eager to take ownership, lead topics autonomously and contribute to solving complex challenges in financial services, this role is for you.

What we offer

•    Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
•    Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way
•    Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs
•    Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience, it’s yours to build. 

EY | Shape the future with confidence 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. 

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Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

 
At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions.

 
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