Project Manager - Managed Services | Lisboa

We are looking for an experienced Project Manager to join our Managed Services team. In this role, you will be responsible for leading and coordinating end-to-end service delivery projects, ensuring operational excellence, client satisfaction, and continuous service improvement. You will act as the main point of contact between internal teams and clients, managing scope, timelines, risks, and resources in a fast-paced, service-oriented environment.

Key Responsibilities

• Lead and manage Managed Services projects and ongoing service engagements from initiation through delivery and transition to steady-state operations
• Act as the primary liaison with clients, ensuring clear communication, alignment of expectations, and high levels of customer satisfaction
• Plan, monitor, and control project scope, schedule, budget, and quality, ensuring delivery in line with agreed SLAs and KPIs
• Coordinate cross-functional teams (technical teams, operations, vendors, and stakeholders) to ensure effective service delivery
• Identify, assess, and mitigate project and operational risks, escalating issues when necessary
• Drive continuous improvement initiatives to enhance service efficiency, performance, and value delivered to the client
• Ensure proper governance, documentation, reporting, and compliance with internal methodologies and client requirements
• Support service transitions, onboarding of new clients or services, and change management activities
• Prepare and present regular status reports, project updates, and performance metrics to stakeholders

Requirements

• Bachelor’s degree in Business Administration, Project Management, Information Systems, Engineering, or a related field
• Proven experience as a Project Manager in Managed Services, IT Services, or a similar service delivery environment
• Strong knowledge of project management methodologies
• Experience managing multiple stakeholders and cross-functional teams in an international or matrix environment
• Solid understanding of SLAs, KPIs, service delivery models, and operational governance
• Excellent communication, stakeholder management, and problem-solving skills
• Strong organizational abilities with attention to detail and the ability to manage multiple priorities
• Fluency in English (written and spoken)

Nice to Have

• Project Management certification
• Experience working with global clients and distributed teams
• Background in IT Operations, Application Support, Infrastructure, or Cloud-based services
• Knowledge of ITIL or service management frameworks

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career;
• The freedom and flexibility to handle your role in a way that’s right for you.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build. 

EY | Shape the future with confidence. 

About EY

As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions.

Join us in building a better working world. Apply now!

#LI-HYBRID