Experienced Manager - Innovation, Experience Design Team | Lisboa

About EY Portugal

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The Opportunity

We are seeking an experienced manager to lead our Innovation Experience Design (IXD) team and guide our consulting practice in shaping breakthrough customer experiences and driving transformation for our clients. As the leader of the IXD team, you will define the vision, drive capability development, and provide thought leadership for our experience design offering, while also serving as a trusted advisor to senior client executives.

This role requires someone who blends strategic imagination, customer-centricity, business consulting expertise, and inspiring leadership. You will elevate how our clients think about innovation, challenge their assumptions, and help them envision future-state experiences that unlock real business value.

This is a role for a practice builder, client leader, and visionary who inspires teams and clients alike.

Key Responsibilities

• Lead, mentor, and grow the IXD team, creating a high-performing group of designers, strategists, and innovators.
• Foster a culture of creativity, curiosity, and design excellence within practice.
• Serve as a strategic advisor to C-suite and senior client stakeholders.
• Communicate bold, future-oriented perspectives that challenge and inspire clients.
• Translate complex customer insights, technology trends, and business challenges into clear, actionable experience strategies.
• Guide clients through transformation programs involving digital initiatives, CRM modernization, cloud migration, acquisitions & post-merger integration (PMI), and new business models.
• Bring forward insights on emerging trends—from cloud and AI to social ecosystems—to position the firm as a leader in customer-centric innovation.
• Provide senior oversight to IXD workstreams within client engagements.
• Ensure all delivered work meets the highest standards of strategic clarity, creativity, and business relevance.
• Support business development by shaping proposals, leading pitches, and articulating compelling visions for clients.
• Help consulting teams understand the value of customer-centricity, human insight, and experience-led thinking.

Skills and Attributes for Success

• Demonstrated ability to influence senior executives and communicate confidently in high-stakes settings.
• Strong grounding in customer-centric design, CRM, cloud computing, digital platforms, and social media ecosystems. (Preferred)
• Experience advising transformation initiatives, including acquisitions & PMI, solution selling, or ecosystem collaboration. (Preferred)
• Storytelling, facilitation, presentation, and public speaking skills.

To Qualify for the Role, You Must Have

• Bachelor’s or master’s degree in graphic design, Communication, Innovation, UX/UI Design, or a related field.
• 7–10+ years of experience in consulting, customer experience, innovation strategy, service design, or digital transformation.
• Proven experience leading multidisciplinary teams, preferably in a consulting or agency environment.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around;
• Opportunities to develop new skills and progress your career;
• The freedom and flexibility to handle your role in a way that’s right for you.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

EY | Shape the future with confidence

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process and promote a more inclusive community for people with disabilities, by actively participating in creating solutions.

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