Consultant - ServiceNow | Lisboa/Porto

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.  

The opportunity
EY is looking for a ServiceNow Consultant to join our Digital Engineering team. In this role, you will play a key role in providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around. You will help clients to realize the value they can gain from their IT investments — supporting strategy and being a key growth driver, guide our clients on their IT vision, strategy, and roadmap as they embark on building their transformation journeys. Our consultants in agile, cross-functional teams addressing some of the most significant issues, such as cloud, emerging technologies, digital transformation, enterprise agility, scaling high-growth businesses, exploiting the potential of AI.

Your key responsibilities
•Participate in strategic projects to clients that operates in multiple industries
•Defining and implementing technical and business requirements to implement Service Now platform (ITSM, ITOM, GRC, ESG, etc.)
•Working closely with ServiceNow technical teams
•Supporting the team management
•Overseeing application and workflow configuration
•Interpret the organization's strategic objectives and transform them into tactical and operational objectives
•Analyse client’s technological transformation and engineering improvement opportunities and provide relevant and practical solutions to address those needs
•Developing client-specific reporting processes and integration components
•Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
•Contribute to proposals and client presentations for complex IT delivery projects
•Contributing to clients’ business development
•Team with various EY groups with digital and cloud capabilities to pursue and deliver end-to-end digital engagements and enable solutions that will bring our client’s digital vision and strategy to life
•Identify and characterize technological transformation initiatives, as well as prioritizing them, considering any dependencies
•Be aware of the best practices and market trends regarding the various components of a technological architecture
•Actively contribute to EY’s Technology Transformation
•Understand all our consulting service offerings and Alliance partnerships

Skills and attributes for success
•A strategic focused mind-set
•Strong analytical and problem-solving skills
•Strong communication skills
•Ability to prepare high-quality written communication
•Effective time management skills and ability to work under tight deadlines
•A strong work ethic
•Forward thinker and self-starter
•Team player and able to work under pressure
•Business mindset
•Aptitude to bridge between the IT and Business environment linking both strategies and objectives

To qualify for the role, you must have
•Bachelor’s degree in engineering, Informatics, Management or similar fields of study
•2+ years of experience in Consulting and/or High-Tech industry
•1+ years of professional experience in ServiceNow projects - defining strategic plans/directors of information systems/information technologies or redefinition of technological Architectures with medium/high complexity, ITIL, HR and other modules
•Knowledge in BPMN 2.0
•Knowledge in IT Governance and ITSM Frameworks
•Experience in governance and people/skills/culture change management associated with transformation projects
•Hands-on transformation experience in working on the client-side and project teams
•Full English Proficiency

Ideally, you’ll also have
•ServiceNow certifications
•Certifications in ITSM frameworks (e.g. ITIL)
•Experience in Agile and DevOps
•Experience in Design Thinking

What we look for
An effective communicator and you’ll be a confident team player equipped with strong people management skills; Creative, proactive, a team player, and able to work under pressure. It’s important to have a strategically focused mindset and the ability to deliver multiple projects and present information in a clear and concise manner. Business mindset and some commercial acumen. We value a strong work ethic, forward-thinking, and being a self-starter; If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Plus, we offer support and coaching, opportunities to develop new skills and progress your career, and the freedom and flexibility to handle your role in a way that’s right for you.
•Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
•Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
•Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
•Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build. 

EY | Building a better working world 

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At EY, we're committed to providing recruitment and career opportunities to all, regardless of gender, sexual orientation, social background or disability. We believe that equality and diversity are central to our recruitment process, as they enhance creativity and efficiency, leading to improved performance and productivity. In line with this commitment, EY Portugal recently became a member of the Inclusive Community Forum. This initiative, led by Nova SBE, focuses on the recruitment of individuals with disabilities, advocating for a more inclusive community. Moreover, EY Portugal has also endorsed the Diversity Charter of APPDI (the Portuguese Association for Diversity and Inclusion), pledging to establish and develop internal policies and practices which support diversity. Through these initiatives, EY seeks to actively contribute to the inclusion process, and promote a more inclusive community for people with disabilities, by actively participating in creating solutions.