SME Administrator, FAAS, Kuwait

SME Administrator, FAAS, Kuwait

As a SME Administrator, you will be a key member of our facilities management team. You will be the face of the office for all visitors. It is a fast-paced role for an individual like yourself with great communication and organization skills.

The opportunity

You will be responsible for meeting and greeting both external and internal visitors to the office in addition to handling all incoming calls with courtesy and professionalism in accordance with the reception and Switchboard Guidelines Manual. As part of your role, you will also handle all meeting room bookings and reservations efficiently and promptly.

Your key responsibilities

As a consultant you will have to attend to visitors in a professional manner and deal with inquiries on the phone and face to face. Supply information regarding the organization to clients and customers.  You shall have to meet and greet visitors and clients in a pleasant, professional and courteous manner Convey visitor arrival promptly to the appropriate individual and meet or escort the visitor to the meeting room, extending offer to refreshments, etc. Moreover, you will have to provide visitor badges to guests/clients, when required while answering all incoming internal/external calls promptly and in a professional and courteous manner.  You will be responsible to make screen calls to ascertain caller name and call purpose before redirecting them, especially for calls with unclear purpose (sales, market/staff intelligence gathering, etc.) while ensuring the callers are connected/redirected to the right person promptly, or accurately take a verbal message and relay it to the appropriate person in a timely manner. Plus, you will have to connect international business calls on behalf of staff requiring this service in the office. You will also have to manage and confirm meeting room bookings/reservations requests via calendar invites while reconfirming all bookings/reservations daily. Furthermore, you will ensure booking cancellations are actioned and updated promptly, allowing rooms to be available for other bookings and will also manage meeting arrangements and logistics, event preparations, plan catering needs and requirements, etc.

Skills and attributes for success

• Appropriate business attire and professional image/appearance; well groomed, neatly done hair and make-up
• Ensure reception area and meeting rooms are clean and in order throughout the day and ready for the next meeting

To qualify for the role you must have

• Verbal and written communication skills
• Professional personal presentation   
• Customer service orientation  
• Organizing and planning
• Attention to detail
• Reliability

Ideally, you’ll also have

• Experience working in a fast-paced environment
• A bachelor’s degree

What we look for

We are most interested in people with confidence and strong experience in multitasking. You will need a proactive approach to work and the curiosity to seek out new challenges without being pushed. If you are ready to make a real contribution to our goal of building a better working world, this role is for you.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.