Zonal Manager/ Operations Manager (Contract)

We are looking for a skilled and dynamic Zonal Manager to join our team and drive collaboration across key stakeholders. This role focuses on building and maintaining strategic relationships with Technology, Global Business and Finance teams (GB/GF), and Market Data teams to ensure smooth execution of critical projects. As the central point of contact for the execution product-oriented delivery (POD), you will manage escalations, align stakeholders, and secure approvals from process owners and other key contributors.

The opportunity

 Stakeholder Engagement:

• Establish, maintain, and nurture relationships with Technology teams (IT Security Officers/IT Architects), GB/GFs, and Market Data teams.
• Serve as the primary point of contact (SPOC) for Process Owners/SMEs, coordinating with the India Core Delivery Team (execution POD).

 Escalation Management:

• Address and resolve escalations raised by the execution POD in collaboration with Technology, Market, and Process GB/GF teams.

 Process Coordination:

• Facilitate required sign-offs from process owners and relevant stakeholders across the data usage control process value chain.

 Collaboration:

• Work closely with cross-functional teams to ensure seamless project execution and stakeholder alignment.

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role, you must have

• Strong project management experience with excellent communication skills
• Proven ability to interact with senior stakeholders, including MD-level executives, on a daily basis
• Robust knowledge of banking processes and operations
• Experience managing data projects is a significant advantage
• Proficiency in team management and leadership

Ideally, you’ll also have

• A results-oriented professional with a strong background in banking and technology operations.
• Adept at handling high-pressure situations, resolving escalations, and driving consensus among diverse stakeholders.
• Capable of managing complex projects with a focus on delivering measurable outcomes.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you are ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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